ITIL Service (Version 5) Training Program
Our ITIL Service (Version 5) Certification Training helps professionals master modern service management by focusing on value-driven, experience-led, and AI-enabled service delivery. With exam-aligned preparation, real-world service scenarios, and expert-led guidance, this course equips you to design, deliver, and optimize services in today’s digital ecosystem
- Industry Expert Trainers
- Officially Aligned Curriculum
- Practical Service Management Scenarios
- E-Learning Library Access, Ebook
Course Overview
The ITIL Service (Version 5) Course is designed for organizations and professionals involved in delivering and managing digital services whether as a core business, part of a broader portfolio, or alongside product development. It focuses on how modern services enable organizations to create value by connecting people, processes, and technology. Digital services play a key role in how businesses deliver value to customers, users, and stakeholders. This ITIL Service (Version 5) Training helps you understand how services support business capabilities, improve user experience, and ensure consistent performance across the service lifecycle.
The course provides practical, role-based guidance that can be applied across service design, delivery, operations, and continual improvement. It highlights the importance of collaboration across teams including service management, product, development, and operations to ensure services are reliable, scalable, and aligned with business goals.
Delivered by NovelVista and aligned with PeopleCert standards, the training combines structured learning with real-world application to support both exam success and practical implementation. By completing the ITIL Service (Version 5) Certification, professionals will be able to improve service reliability, align services with organizational outcomes, support digital transformation initiatives, and contribute effectively across modern, cross-functional teams.
What You Will Get?
Learning Outcome
After the completion of the course, the participants would be able to:
Training Calendar
English
- Self paced videos, assessments, recall quizzes, more
- For more details, reach us at training@novelvista.com
Includes Training, Exam & Certification
Lifetime Access
- Self paced videos, assessments, recall quizzes, more
- For more details, reach us at training@novelvista.com
Includes Training, Exam & Certification
ITIL Service (Version 5) Course Curriculum
Module 1: Digital Products and Services+
This module builds your foundation in digital service management, helping you understand how products and services deliver value and support business performance.
- Service Management Fundamentals: Learn the basics of digital products, services, and service offerings, and how they differ in modern IT environments.
- Value Through Digital Services: Understand how digital services contribute to business value, performance, and customer outcomes.
- Service Systems and Models: Explore key components of service systems, delivery models, and how services are structured and managed.
- Organizational Alignment: Learn how service management supports business objectives and drives operational success.
Module 2: Service Value Co-Creation+
This module focuses on how services create value through collaboration with stakeholders across the lifecycle.
- Understanding Co-Creation: Learn the concept of value co-creation and its importance in service management.
- Stakeholder Roles: Identify the roles of customers, partners, and stakeholders in creating value.
- Service Relationships: Explore how relationships evolve across the service lifecycle.
- Collaborative Outcomes: Understand how collaboration improves service quality and user experience.
- Practical Application: Apply co-creation principles to real-world service scenarios.
Module 3: Experience-Led Service Quality+
This module introduces experience-driven approaches to improving service quality and user satisfaction.
- Human-Centered Design: Learn principles of designing services around user needs and expectations.
- Service Experience Impact: Understand how user experience influences overall service quality.
- Measuring Experience: Identify key metrics to evaluate service satisfaction and perception.
- Design Thinking in Services: Apply design thinking to improve service interactions and outcomes.
- Continuous Feedback: Enhance services using feedback and ongoing improvements.
Module 4: Resilient and Adaptable Services+
This module helps you design services that remain stable, flexible, and responsive to change.
- Service Resilience: Understand why resilience is critical in modern service environments.
- Adaptive Design Strategies: Learn how to build sustainable and adaptable services.
- Risk and Disruption Management: Identify risks and disruptions that impact service continuity.
- Continuity Planning: Implement practices for service recovery and uninterrupted delivery.
- Flexible Service Models: Build services that can adjust to changing demands and conditions.
Module 5: Strategy and Service Alignment+
This module focuses on connecting service delivery with business strategy and measurable outcomes.
- Strategic Alignment: Understand how service strategies support business goals.
- From Strategy to Execution: Learn how to translate strategy into service design and delivery.
- Alignment Frameworks: Explore models for aligning services with organizational vision.
- Performance Measurement: Measure services against business outcomes and objectives.
- Consistency in Delivery: Ensure alignment between strategy, execution, and value creation.
Module 6: Stakeholder-Aligned Services+
This module ensures services are designed and delivered based on real stakeholder needs.
- Stakeholder Identification: Identify key stakeholders and their expectations.
- Requirement Analysis: Learn methods to gather and analyze stakeholder needs.
- Service Alignment: Align services with business, customer, and user requirements.
- Transparency in Delivery: Ensure clarity and communication in service operations.
- Outcome-Based Delivery: Deliver measurable and meaningful stakeholder outcomes.
Module 7: Continual Improvement+
This module focuses on improving services through data, insights, and structured approaches.
- Improvement Principles: Understand the foundations of continual improvement in service management.
- Data-Driven Decisions: Use metrics and data to guide improvements.
- Opportunity Identification: Identify areas for improvement across the service lifecycle.
- Improvement Frameworks: Apply structured models for continuous enhancement.
- Efficiency Optimization: Reduce waste and improve service efficiency over time.
Module 8: Service Governance and Innovation+
This module covers governance practices that ensure control, compliance, and innovation.
- Governance Fundamentals: Understand the role of governance in managing services.
- Compliance Management: Learn how to meet policies, standards, and regulatory requirements.
- Risk Management: Identify and manage risks within service environments.
- Balancing Innovation: Maintain control while enabling innovation and growth.
- Governance Frameworks: Apply governance models to support responsible service innovation.
Module 9: AI-Enabled Service Delivery+
This module explores how AI and automation enhance modern service management.
- AI in Service Management: Understand the role of AI and automation in service delivery.
- AI Use Cases: Explore practical applications of AI in service operations.
- Automation Benefits: Learn how automation improves efficiency and scalability.
- Ethics and Trust: Address challenges related to trust, ethics, and accountability in AI.
- AI Integration: Integrate AI capabilities while maintaining service quality and control.
Course Details
What Will You Get?+
This ITIL Service (Version 5) Course is designed to provide structured learning, practical insights, and certification-focused preparation.
- Expert-Led Training Sessions: Learn from experienced trainers with strong backgrounds in IT service management.
- Live Interactive Classes: Participate in live sessions with real-time discussions and doubt-solving support.
- Exam-Focused Preparation: Prepare based on the latest ITIL Service (Version 5) Certification exam format and objectives.
- Structured Learning Materials: Access comprehensive notes, study guides, and reference materials.
- Real-World Service Scenarios: Understand how service management concepts apply in real business environments.
- Practice Questions and Mock Tests: Assess your readiness with exam-style practice tests.
- Flexible Online Learning: Learn from anywhere with convenient online access.
- Certification Guidance: Get support for exam registration, preparation strategy, and success tips.
- Skill Development for Service Roles: Build practical skills in service delivery, improvement, and stakeholder alignment.
- Globally Recognized Certification Path: Prepare for certification aligned with PeopleCert standards.
Eligibility+
This ITIL Service (Version 5) Training is ideal for professionals looking to enhance their service management expertise and deliver value-driven services in modern organizations. Typical candidates include:
- IT Service Management Professionals
- IT Managers and Team Leads
- Service Delivery Managers
- IT Consultants and Advisors
- Professionals involved in digital service strategy and operations
Training Delivery Style+
This ITIL Transformation (Version 5) Training is delivered through a flexible learning model designed for working professionals and teams.
- Live virtual instructor-led sessions
- Interactive training with certified experts
- Real-time discussions and doubt-solving support
- Access to session video recordings
- Learn from anywhere, conveniently
- Structured and guided learning experience
Pre-Requisites+
To enroll in the ITIL Service (Version 5) Certification Course, candidates must have:
- Any ITIL 4 certification
OR - ITIL Foundation (Version 5)
OR - ITIL Foundation Bridge (Version 5)
Key Benefits+
- Advance Your Service Management Career – Gain globally recognized expertise in modern IT service management practices.
- Deliver Value-Driven Services – Learn to align services with business goals and stakeholder expectations.
- Enhance Service Quality – Apply experience-led approaches to improve customer satisfaction and outcomes.
- Build Resilient Systems – Develop adaptable services capable of thriving in dynamic environments.
- Prepare for Certification Success – Get exam-ready with structured learning aligned to certification requirements.
ITIL Service (Version 5) Learning Outcomes+
By completing the ITIL Service (Version 5) Course, participants will be able to:
- Design and manage digital services effectively
- Align services with business strategy and stakeholder needs
- Improve service quality using experience-led design
- Implement governance and continual improvement practices
- Enhance service resilience and adaptability
- Integrate AI and automation into service delivery
- Deliver measurable business value through services
Target Audience+
his ITIL Service (Version 5) Course is suitable for professionals involved in designing, delivering, and improving digital services:
- IT service management professionals (incident, problem, change, and service desk roles)
- Service owners, service delivery managers, and operations leads
- Product owners, product managers, and digital service professionals
- Business analysts and platform managers
- IT consultants and advisory professionals
- Professionals involved in digital transformation initiatives
Roles That Benefit from This Course+
The ITIL Service (Version 5) Training supports a wide range of roles across modern organizations:
- Service managers and support leads managing day-to-day service operations
- Product and delivery teams responsible for digital products and services
- Architects and service designers building scalable and reliable services
- Developers, engineers, and DevOps professionals working on service delivery
- Site Reliability Engineers (SREs) focused on system performance and reliability
- Process consultants and improvement specialists driving service optimization
Skills You Will Gain+
By completing this ITIL Service (Version 5) Certification, you will develop practical, job-ready skills:
- Service management and digital service delivery fundamentals
- Service value co-creation and stakeholder collaboration
- Experience-led service design and quality improvement
- Service resilience, adaptability, and continuity planning
- Strategy alignment and performance measurement
- Continual improvement using data and metrics
- Governance, compliance, and risk management practices
- AI and automation in modern service management
Why Take This Course+
This ITIL Service (Version 5) Course helps professionals stay relevant in evolving service environments:
- Understand how modern digital services deliver business value
- Improve service quality and customer experience
- Align IT services with business goals and outcomes
- Build resilient and scalable service systems
- Work effectively across cross-functional teams
- Prepare for globally recognized certification
ITIL Service (Version 5) Exam – Key Details
Exam Format – Multiple Choice
Exam Duration – 90 Minutes
No. of Questions – 40 Questions
Passing Criteria – Minimum 70% Score Required
Exam Type – Open Book