NovelVista logo

ITIL® 4 Strategist Direct, Plan & Improve

Trusted by 1000s of global organizations, NovelVista is the leading Accredited Training Organization (ATO) to conduct ITIL® 4 Strategist Direct, Plan & Improve Training & Certification Course.

  • Industry Expert Trainers
  • Online learning session
  • Accredited Trainer
  • Exam fee included
View Schedule
📞18002122003
Google4.9 Ratings onReviews
9000+ Professionals Enrolled

ITIL® 4 Strategist Direct, Plan & Improve Course Overview

When multiple people are involved in business activities - coordination and collaboration are crucial. Because organizations are usually hierarchical, direction is often provided from the top down. Unless the objectives and actions of different groups are planned and aligned, their desired outcomes will likely not be achieved. Even if they are achieved, poor coordination usually results in missteps, restarts, and rework. Direct, Plan and Improve is part of the ITIL 4 suite, the latest evolution of the most widely adopted guidance for ITSM. Its audience is those with a foundational knowledge of the ITIL 4 guidance who aim to develop their understanding of essential principles and techniques.
Accredited By
Accreditation Logo

What You Will Get?

Study Material.

Mock Exams.

16+ hours of live training.

Exam registration assistance

Case studies soft copy

Official courseware from PeopleCert

Learning Outcome

After the completion of the course, the participants would be able to:

Understand directing, planning, and improvement concepts.
Apply governance, risk, and compliance principles.
Use measurement techniques for performance improvement.
Utilize Agile, Lean, and DevOps practices.
Align IT strategies with business objectives.

Course Curriculum

Understand the Key Concepts of Direct, Plan & Improve+

1.1 Understand the following key terms


  1. Direction
  2. Planning
  3. Improvement
  4. Operating Model
  5. Methods
  6. Risks
  7. Scope of control


1.2 Understand the differences between the following key concepts


Vision and Mission


  1. Strategy, Tactics and Operations
  2. Governance, compliance and management
  3. Policies, Controls and Guidelines


1.3 Understand the concepts of Value, Outcomes, Costs & Risks and their relationships to direction, planning & improvement

Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context+

2.1 Identify the scope of control and within this
  • Know how to cascade goals and requirements
  • Know how to define effective policies, controls andguidelines
  • Know how to place decision-making authority at the correctlevel

Understand the role of GRC and know how to integrate the principles and methods into the service value system+

  • Understand the role of risk and risk management in DPI
  • Understand how governance impacts DPI
  • Know how to ensure that controls are sufficient, but not excessive

Understand and know how to use the key principles and methods of continual improvement for all types of improvements+

4.1 Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS


4.2 Know how to identify assessment objectives, outputs, requirements and criteria


4.3 Know how to select an appropriate assessment method for a particular situation


4.4 Know how to define and prioritize the desired outcomes of an improvement


4.5 Know how to build, justify and advocate for a business case


4.6 Know how to conduct:

  • Improvement reviews
  • analysis of lessons learned
  • Know how to embed continual improvement at all levels of the SVS

Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning, and improvement+

5.1 Understand the nature, scope and potential benefits of organizational change management


5.2 Know how to use the key principles and methods of Communication & OCM:


  1. Identify and manage different types of stakeholders
  2. Effectively communicate with and influence others
  3. Establish effective feedback channels


5.3 Know how to establish effective interfaces across the value chain

Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement+

6.1 Know how to define indicators and metrics to support objectives
  • Application of SIAM TM Practices

Understand and know how to direct, plan and improve value streams and practices+

7.1 Understand the differences between value streams and practices and how those differences impact direction, planning and improvement


7.2 Know how to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices.


  • Addressing the 4 dimensions
  • Applying the guiding principles
  • Value stream mapping
  • Optimization of workflow
  • Elimination of waste
  • Ensuring & utilizing feedback