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Key Features

  • Industry Expert Trainers
  • Accredited Trainer
  • Online learning session with live instructor-led training
  • Exam fee included

Accredited By

accreditation-axelos

ITIL® 4 Strategist Direct, Plan & Improve Course Overview

When multiple people are involved in business activities - coordination and collaboration are crucial. Because organizations are usually hierarchical, direction is often provided from the top down. Unless the objectives and actions of different groups are planned and aligned, their desired outcomes will likely not be achieved. Even if they are achieved, poor coordination usually results in missteps, restarts, and rework.

Direct, Plan and Improve is part of the ITIL 4 suite, the latest evolution of the most widely adopted guidance for ITSM. Its audience is those with a foundational knowledge of the ITIL 4 guidance who aim to develop their understanding of essential principles and techniques.

Note: Appearing for the certification exams is mandatory and exam will happen on training day.

Learning Outcome

After the completion of the course, the participants would be able to:

  • How ITIL® 4 is related to business & service management.
  • ITIL® 4 roles and responsibilities.
  • ITIL® 4 Operational Best practices.
  • Which processes support ITIL® 4.
  • Real-Time Case Studies.

Program Deliverables

Deliverables of this program include:

  • Study material
  • Mock Exams.
  • 16+ hours of live training.
  • Exam registration assistance
  • Case studies soft copy
  • Official courseware from EXIN

Training Calendar

Other Training Options

If open batch schedule doesn't suit you, other training options offered by NovelVista are as follows:

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Buy 1 Get 4 Free offer

NovelVista Buy 1 Get 4 Combo Offer:

Register for ITIL® 4 Strategist Direct, Plan & Improve Course and get a 100% discount for the 4 other courses. Pick any 4 of 8 Course, Choice is yours Don't miss this offer get enrolled, get Certified - #HappyLearning

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Test Your Knowledge

It will take only 2 minutes Test your skill and get up to an Extra 15% Discount on this course, Lucky participants will get Free Training.

#HappyLearning

Meet The Trainer

Mr Vikas Sharma is Accredited by Peoplecert & Axelos to deliver ITIL® 4 Strategist Direct, Plan & Improve training.

He is globally recognized ITSM professional with 16+ years experience.

vikas-sharma-trainer

Vikas Sharma

Course Curriculum

Course Details

  • ITIL® 4 Strategist Direct, Plan & Improve course will give the learner an understanding of how to build and run an organization in a continuous improvement cycle by using various best-practices and proven process models.

    The learning outcome will be as follows:

    • Understand the Key Concepts of Direct, Plan & Improve
    • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
    • Understand the role of GRC and know how to integrate the principles and methods into the service value system
    • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
    • Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
    • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
    • Understand and know how to direct, plan and improve value streams and practices

    This ITIL4 Strategist Direct, Plan & Improve Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.

    Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.

    This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy up to participate.

    The key features of our training program would be:

    • Training sessions in a storytelling format
    • Exhibition of concepts with the help of professional examples
    • Self-analysis and group discussions
    • Case studies as the application of the concepts which were taught
    • Vibrant presentations along with individual and team activities
    • Post-training reading suggestions
    • Individual professionals continuing their journey in IT service management
    • ITSM managers and aspiring ITSM managers
    • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
    • existing ITIL qualification holders wishing to develop their knowledge.

    The learner/professionals must have passed the ITIL 4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module (the recommended duration for this training is 18 hours including the examination).

    • Training sessions in a storytelling format
    • Exhibition of concepts with the help of professional examples
    • Self-analysis and group discussions
    • Case studies as the application of the concepts which were taught
    • Vibrant presentations along with individual and team activities
    • Post-training reading suggestions

    Classroom training led by highly professional instructors, with 12+ years of industry experience and trained more than 5000 professionals with the help of high quality, tech-enabled learning laboratories is exactly what you need to fasten your pace in the corporate ladder. ITIL Foundation training will be delivered using accredited training material.

    7.2 Know how to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices.

    Their core expertise includes

    • ITIL Consulting & Implementation
    • GAP Analysis, ISO Audits
    • Process/Service Improvement Using Lean Six Sigma
    • Process Definition, Implementation & Compliance
    • Process Hygiene (ISO 20000)
    • Quality Assurance & Program Governance

    Instructors Achievements

    • Certified ITIL V2 Master
    • ITIL V3 Expert
    • AXELOS Accredited Trainer
    • PRINCE2 Practitioner
    • PMP Certified
    • Lean Six Sigma Black Belt
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SIAMTM Professional Certification Exam Format

ITIL4-DPI
  • Exam Format - Objective Type, Multiple Choice
  • Exam Duration - 90 minutes
  • No. of Questions - 40 (multiple-choice questions)
  • Passing Criteria - 70% a raw score of 28 marks or above
  • Closed book - Yes

Learning Path

learning-path-16hrs

Our Accreditations

Upskilling Professionals of Leading
Organizations Worldwide

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atos
capgemini
cognizant
hcl
hp
ibm
infosys
mphasis
sungard
syntel
tcs
techm
veritas
wipro

Participants From

NovelVista has trained and certified professionals from all major organizations. Some of them are..

What Our Participant Say

Frequently Asked Questions

Register Your Interest by clicking on this link: Register Now

Of Course! How else will you go through the topics you heard about then? We provide hard and soft copies of the entire study material to you right after the training session!

ITIL Strategist Direct, Plan & Improve certification is valid for a lifetime. You don?t have to renew it again and again.

We provide practice tests for the ITIL Strategist Direct, Plan & Improve course as well as Q&A sessions and interactive group discussions.

The amount we take is for the training and certification both. You won?t have to pay twice for one course at NovelVista.

If you are stuck or in another city or not being able to make it to our classroom for any reason, you can attend our virtual training sessions from home and appear for ITIL Strategist Direct, Plan & Improve Certification Exam afterward.

We keep arranging lucrative discounts for our previous participants. Drop a query regarding this and one of our executives will inform you regarding this right away!

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Why Choose NovelVista?

As an Accredited Training Partner, We have gained recognition over the years in professional training certification in the IT industry such as ISO, PRINCE2, DevOps, PMP, Six Sigma, ITIL, and many other leading courses.

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About Us

When it comes to ITIL® 4 Strategist Direct, Plan & Improve training, we focus mostly on explaining the entire ITIL Framework to you through experiential learning. Since the ITIL framework is mainly designed to help businesses in managing risks, strengthening customer relations, establishing cost-effective practices and building stable IT environments for growth, scale and change, working with ITIL framework needs practical knowledge more than theory based ones. Hence, our expert trainers have created an amazing ITIL® 4 Strategist Direct, Plan & Improve training delivery method that provides you with a blended learning enriched with theory and practical knowledge.