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Key Features

  • Industry Expert Trainers
  • Accredited Trainer
  • Online learning session with live instructor-led training
  • Exam fee included

Accredited By

Accredited Axelos

ITIL® 4 Specialist Drive Stakeholder Value Course Overview

The purpose of this course is to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explains, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder.

To drive stakeholder value, stakeholders contribute to the creation of service value by exploring the following:

  • Value propositions
  • Fostering relationships
  • Keeping engagement channels open
  • Shaping demand
  • Designing service offerings
  • Aligning and agreeing on expectations
  • Co-creating service experiences
  • Realizing value

Note: Appearing for the certification exams is mandatory and exam will happen on training day.

Learning Outcome

After the completion of the course, the participants would be able to:

  • How ITIL® 4 is related to business & service management
  • ITIL® 4 roles and responsibilities
  • ITIL® 4 Operational Best practices
  • Which processes support ITIL® 4
  • Real-Time Case Studies

Program Deliverables

Deliverables of this program include:

  • Study material
  • Mock Exams
  • 16+ hours of live training
  • Exam registration assistance
  • Case studies soft copy
  • Official courseware from Axelos

Training Calendar

Other Training Options

If open batch schedule doesn't suit you, other training options offered by NovelVista are as follows:

Buy Get

Buy 1 Get 4 Free offer

NovelVista Buy 1 Get 4 Combo Offer:

Register for ITIL® 4 Specialist Drive Stakeholder Value Course and get 4 e-Learning Course 100% free. Pick any 4 of 8 Course, Choice is yours Don't miss this offer get enrolled, get Certified - #HappyLearning

*T&C apply.

Knowledge

Test Your Knowledge

It will take only 2 minutes Test your skill and get up to an Extra 15% Discount on this course, Lucky participants will get Free Training.

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Meet The Trainer

Mr Vikas Sharma is Accredited by Peoplecert & Axelos to deliver ITIL® 4 Specialist Drive Stakeholder Value training.

He is globally recognized ITSM professional with 16+ years experience.

Vikas Sharma

Vikas Sharma

Course Curriculum

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    • Understand the concept of the customer journey
    • Understand the ways of designing and improving customer journeys
    • Understand the characteristics of markets
    • Understand marketing activities and techniques
    • Know how to describe customer needs and internal and external factors that affect these
    • Know how to identify service providers and explain their value propositions
    • Understand the concepts of mutual readiness and maturity
    • Understand the different supplier and partner relationship types, and how these are managed
    • Know how to develop customer relationships
    • Know how to analyze customer needs
    • Know how to use communication and collaboration activities and techniques
    • Know how the “Relationship management” practice can be applied to enable and contribute to fostering relationships
    • Know how the “Supplier management” practice can be applied to enable and contribute to supplier and partner relationships management
    • Understand methods for designing digital service experiences based on value-driven, data-driven and user-centered service design
    • Understand approaches for selling and procuring service offerings
    • Know how to capture, influence and manage demand and opportunities
    • Know how to collect, specify and prioritize requirements from a diverse range of stakeholders
    • Know how the “Business analysis” practice can be applied to enable and contribute to requirement management and service design
    • Know how to plan for value co-creation
    • Know how to negotiate and agree service utility, warranty and experience
    • Know how the “Service level management” practice can be applied to enable and contribute to service expectation management
    • Understand key transition, onboarding and offboarding activities
    • Understand the ways of relating with users and fostering user relationships
    • Understand how users are authorized and entitled to services
    • Understand different approaches to mutual elevation of customer, user and service provider capabilities
    • Know how to prepare onboarding and offboarding plans
    • Know how to develop user engagement and delivery channels
    • Know how the “Service Catalogue management” practice can be applied to enable and contribute to offering user services
    • Know how the “Service Desk” practice can be applied to enable and contribute to user engagement
    • Understand how users can request services
    • Understand methods for triaging of user requests
    • Understand the concept of user communities
    • Understand methods for encouraging and managing customer and user feedback
    • Know how to foster a service mindset
    • Know how to use different approaches to the provision of user services
    • Know how to seize and deal with customer and user ‘moments of truth’
    • Know how the “Service request management” practice can be applied to enable and contribute to service usage
    • Understand methods for measuring service usage and customer and user experience and satisfaction
    • Understand methods to track and monitor service value (outcome, risk, cost and resources)
    • Understand different types of reporting of service outcome and performance
    • Understand charging mechanisms
    • Know how to assess service value realization
    • Know how to prepare to evaluate and improve the customer journey
    • Know how the “Portfolio management” practice can be applied to enable and contribute to service value realization

Course Details

    • Understand how customer journeys are designed
    • Learn how to target markets and stakeholders
    • Know how to foster stakeholder relationships
    • Know how to shape demand and define service offerings
    • Know how to align expectations and agree with details of services
    • Know how to onboard and off-board customers and users
    • Know how to act together to ensure continual value co-creation (service consumption/provisioning)
    • Know how to realize and validate service value

    This ITIL4 Specialist Drive Stakeholder Value Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.

    Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.

    This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy to participate.

    The key features of our training program would be:

    • Training sessions in a storytelling format
    • Exhibition of concepts with the help of professional examples
    • Self-analysis and group discussions
    • Case studies as the application of the concepts which were taught
    • Vibrant presentations along with individual and team activities
    • Post-training reading suggestions
    • Individual professionals continuing their journey in IT service management
    • ITSM managers and aspiring ITSM managers
    • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
    • Existing ITIL qualification holders wishing to develop their knowledge

    The learner/professionals must have passed the ITIL 4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module (the recommended duration for this training is 18 hours including the examination).

    • Training sessions in a storytelling format
    • Exhibition of concepts with the help of professional examples
    • Self-analysis and group discussions
    • Case studies as the application of the concepts which were taught
    • Vibrant presentations along with individual and team activities
    • Post-training reading suggestions

    Classroom training led by highly professional instructors, with 12+ years of industry experience and trained more than 5000 professionals with the help of high quality, tech-enabled learning laboratories is exactly what you need to fasten your pace in the corporate ladder. ITIL Foundation training will be delivered using accredited training material.

    Their core expertise includes:

      • ITIL Consulting & Implementation
      • GAP Analysis, ISO Audits
      • Process/Service Improvement Using Lean Six Sigma
      • Process Definition, Implementation & Compliance
      • Process Hygiene (ISO 20000)
      • Quality Assurance & Program Governance

    Instructors Achievements:

    • Certified ITIL V2 Master
    • ITIL V3 Expert
    • AXELOS Accredited Trainer
    • PRINCE2 Practitioner
    • PMP Certified
    • Lean Six Sigma Black Belt
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ITIL® 4 Specialist Drive Stakeholder Value Exam Format

Axelos Certificate
  • Exam Format - Objective Type, Multiple Choice
  • Exam Duration - 90 minutes
  • No. of Questions - 40 (multiple-choice questions)
  • Passing Criteria - 70% a raw score of 28 marks or above
  • Result - Immediately after the exam
  • Closed book 

Learning Path

Learning Path

Our Accreditations

Upskilling Professionals of Leading
Organizations Worldwide

accenture
atos
capgemini
cognizant
hcl
hp
ibm
infosys
mphasis
sungard
syntel
tcs
techm
veritas
wipro

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Frequently Asked Questions

Register Your Interest by clicking on this link: Register Now

Of Course! How else will you go through the topics you heard about then? We provide hard and soft copies of the entire study material to you right after the training session!

ITIL Specialist Drive Stakeholder Value certification is valid for a lifetime. You don?t have to renew it again and again.

We provide practice tests for the ITIL Specialist Drive Stakeholder Value course as well as Q&A sessions and interactive group discussions.

The amount we take is for the training and certification both. You won?t have to pay twice for one course at NovelVista.

If you are stuck or in another city or not being able to make it to our classroom for any reason, you can attend our virtual training sessions from home and appear for ITIL Specialist Drive Stakeholder Value Certification Exam afterward.

We keep arranging lucrative discounts for our previous participants. Drop a query regarding this and one of our executives will inform you regarding this right away!

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Why Choose NovelVista?

As an Accredited Training Partner, We have gained recognition over the years in professional training certification in the IT industry such as ISO, PRINCE2, DevOps, PMP, Six Sigma, ITIL, and many other leading courses.

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About Us

When it comes toITIL® 4 Specialist Drive Stakeholder Value training, we focus mostly on explaining the entire ITIL Framework to you through experiential learning. Since the ITIL framework is mainly designed to help businesses in managing risks, strengthening customer relations, establishing cost-effective practices and building stable IT environments for growth, scale and change, working with ITIL framework needs practical knowledge more than theory based ones. Hence, our expert trainers have created an amazing ITIL® 4 Specialist Drive Stakeholder Value training delivery method that provides you with a blended learning enriched with theory and practical knowledge.