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Key Features

  • Industry Expert Trainers
  • Accredited Trainer
  • Online learning session with live instructor-led training
  • Exam fee included

Accredited By

Accredited axelos

ITIL v3 Foundation Course Overview

ITIL v3 Foundation course aims towards making you familiar with the key features, concepts, and terminology that are used in the ITIL v3 service lifecycle. ITIL Foundation is heavily appreciated and broadly acknowledged as an entry-level certification ITIL Certification for IT professionals. Upon the completion of this ITIL training course, you will learn all about ITIL Service Lifecycle and Process, along with ITIL best practices for enhancing the quality of IT Service Management.

Learning Outcome

After the completion of the course, the participants would be able to:

  • How to align multiple service providers with an organization's goal of delivering optimal service
  • How ITIL related to business & service management
  • ITIL roles and responsibilities
  • ITIL Best practices
  • Which processes support ITIL
  • Real-Time Case Studies

Program Deliverables

Deliverables of this program include:

  • Study material
  • Mock Exams
  • 8+ hours of live training
  • Exam registration assistance
  • Case studies soft copy
  • Official courseware from Axelos

Training Calendar

Lifetime Access
  • 8-10 Hours of self-paced videos, assessments, recall quizzes, more
  • Course fee inclusive of exam fee
  • For more details, reach us at
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Other Training Options

If open batch schedule doesn't suit you, other training options offered by NovelVista are as follows:

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Buy 1 Get 4 Free offer

NovelVista Buy 1 Get 4 Combo Offer:

Register for ITIL v3 Foundation Course and get 4 e-Learning Course 100% free. Pick any 4 of 8 Course, Choice is yours Don't miss this offer get enrolled, get Certified - #HappyLearning

*T&C apply.


Test Your Knowledge

It will take only 2 minutes Test your skill and get up to an Extra 15% Discount on this course, Lucky participants will get Free Training.


Meet The Trainer

Mr Vikas Sharma is Accredited by Peoplecert & Axelos to deliver ITILtraining.

He is a globally recognized ITSM professional with 16+ years experience.

Vikas Sharma

Vikas Sharma

Course Curriculum

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    • Origins, development and governance
    • Review of scope and the structure
    • Understanding technology, people, process, and partners
    • Defining the concept of ITSM
    • Service design
    • Service strategy
    • Service operation
    • Service transition
    • Continual service improvement
    • Concepts of service management functions, processes, and roles
    • Managing the efficient development of new services and the improvement of existing ones
    • Managing design, development, and utilization of services
    • Service design and business utility and warranty
    • Integration of IT and the business

    i.Service Strategy

      • Introduction to service providers including position, perspective, position, plan or pattern

    ii.Service Design

      • Service portfolio design
      • Technology design
      • Insourcing, outsourcing and partnership
      • Process design

    iii.Service Transition

      • The V model
      • Conceptual understanding of business value, asset and configuration management

    iv.Service Operation

      • Quality of service vs. cost of service

    v.Continual Service Improvement

    • Understanding business mission, goals and objectives
    • Strategic assets
    • Defining the market
    • Service level management
    • Information security management
    • Supply management
    • Outlining IT organization functions
    • Technical management function
    • Service desk function
    • IT Operations function
    • Service owner
    • Process owner
    • Service transition roles
    • Service design roles
    • Service operation roles
    • Continual service improvement roles

Course Details

  • You are eligible to take up this ITIL training course if you belong to any of the following fields:

    • IT architects
    • IT planners
    • IT consultants
    • IT audit or security managers
    • Those who want to enhance the quality of IT service management
    • IT managers
    • Operation managers
    • Database administrators
    • Quality analysts
    • Process owners
    • Service delivery professionals
    • System administrators

    There are no prerequisites as such if you want to take this ITIL Foundation training course. As an entry-level course, it is suitable for anyone looking forward to understanding IT service management.

    If you want to know the diffirence between ITIL v3 and ITIL 4, You can check this article: ITIL v3 vs ITIL 4

    This ITIL training focuses on experiential learning. The course content is divided into 60-90 minutes of interactive sessions.

    Our training sessions are highly cost-effective and thought-provoking.This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which leads towards equipping you with cutting-edge ITIL knowledge. NovelVista provides you with:

    Training sessions in a storytelling format

    • Exhibition of concepts with the help of professional examples
    • Self-analysis and group discussions
    • Case studies as the application of the concepts which were taught
    • Vibrant presentations along with individual and team activities
    • Post-training reading suggestions

    Participants attending this course will have a deep understanding of:

    • IT Service management concepts
    • IT Service management best practices
    • ITIL tools and techniques
    • Service strategy concepts
    • Service design processes
    • Service transition processes
    • Centralize activities
    • Automate standard tasks
    • Improve the efficiency of ITSM

    ITIL v3 training sessions are led by highly professional instructors, with 12+ years of industry experience and trained more than 5000 professionals with the help of high quality, tech-enabled learning laboratories is exactly what you need to fasten your pace in the corporate ladder. ITIL Foundation training will be delivered using accredited training material.

    Their core expertise includes:

      • ITIL Consulting & Implementation
      • GAP Analysis, ISO Audits
      • Process/Service Improvement Using Lean Six Sigma
      • Process Definition, Implementation & Compliance
      • Process Hygiene (ISO 20000)
      • Quality Assurance & Program Governance

    Instructors Achievements:

    • Certified ITIL V2 Master
    • ITIL V3 Expert
    • AXELOS Accredited Trainer
    • PRINCE2 Practitioner
    • PMP Certified
    • Lean Six Sigma Black Belt
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ITIL v3 Foundation Exam Format

Axelos Certificate
  • Exam Format - Multiple choice examination questions
  • Exam Duration - 60 minutes
  • No. of Questions - 40 questions
  • Passing Criteria - 26 marks required to pass (out of 40 available) - 65%
  • Certificate - Within 5 business days
  • Result - Immediately after the exam
  • Closed book 

Would you still like more info about ITIL v3 Foundation?

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Learning Path

Learning Path

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Frequently Asked Questions

Yes, we do have a group and corporate discount packages for classroom training programs. Please get in touch with us at to know more about group discounts.

Of Course! How else will you go through the topics you heard about then? We provide hard and soft copies of the entire study material to you right after the training session!

Yes, We do provide practice tests for this course as well as Q&A sessions and interactive group discussions.

If you are stuck or in another city or not being able to make it to our classroom for any reason, you can attend our virtual training sessions from home.

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* Your personal details are for internal use only and will remain confidential.


Why Choose NovelVista?

As an Accredited Training Partner, We have gained recognition over the years in professional training certification in the IT industry such as ISO, PRINCE2, DevOps, PMP, Six Sigma, ITIL, and many other leading courses.

Contact Us

For any queries please share your contact details and the team will reach out to you soon.

About Us

Although the ITIL v3 Foundation has been discontinued now, but in our previous days we used to focus mostly on explaining the entire ITIL Framework to you through experiential learning. Since the ITIL framework is mainly designed to help businesses in managing risks, strengthening customer relations, establishing cost-effective practices, and building stable IT environments for growth, scale, and change, working with the ITIL framework needs practical knowledge more than theory based ones.

We also curate free practice test sessions for you so that you don’t face any hindrance towards passing the ITIL v3 Foundation certification examination. We conduct weekend classroom and virtual ITIL v3 Foundation training sessions and keep amazing discount offers from time to time.