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Key Features

  • Industry Expert Trainers
  • Accredited Trainer
  • Online learning session with live instructor-led training
  • Exam fee included

Accredited By

Accredited Axelos

ITIL® Service Offerings and Agreements (SOA) Certification Course Overview

The Service Offerings and Agreements (SOA) module is one of the ITIL Service Capability modules and will be of interest to candidates wishing to gain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.

Note: Appearing for the certification exams is mandatory and exam will happen on training day.

Learning Outcome

After the completion of the course, the participants would be able to:

  • How ITIL is related to business & service management
  • ITIL roles and responsibilities
  • ITIL Operational Best practices
  • Which processes support ITIL
  • Real-Time Case Studies

Program Deliverables

Deliverables of this program include:

  • Study material
  • Mock Exams
  • 16+ hours of live training
  • Exam registration assistance
  • Case studies soft copy
  • Official courseware from Axelos

Training Calendar

Other Training Options

If open batch schedule doesn't suit you, other training options offered by NovelVista are as follows:

Buy Get

Buy 1 Get 4 Free offer

NovelVista Buy 1 Get 4 Combo Offer:

Register for ITIL® Intermediate SOA Course and get a 100% discount for the 4 other courses. Pick any 4 of 8 Course, Choice is yours Don't miss this offer get enrolled, get Certified - #HappyLearning

Knowledge

Test Your Knowledge

It will take only 2 minutes Test your skill and get up to an Extra 15% Discount on this course, Lucky participants will get Free Training.

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Meet The Trainer

Mr Vikas Sharma is Accredited by Peoplecert & Axelos to deliver ITIL SOA training.

He is a globally recognized ITSM professional with 16+ years experience.

Vikas Sharma

Vikas Sharma

Course Curriculum

    • Introduction to Service Offerings and Agreements (SOA)
    • Service Portfolio Management
    • Service Level Management
    • Demand Management
    • Supplier Management
    • Financial Management for IT Services
    • Business Relationship Management
    • SOA roles and responsibilities
    • Technology and Implementation Considerations

Course Details

  • In this course, you’ll be immersed in the practical aspects of the ITIL service lifecycle and processes associated with service offerings and agreements as they relate to services and service delivery. You’ll focus on the operational-level process activities and supporting methods and learn to execute these processes in a practical, hands-on learning environment. This course includes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best-practices and position you to successfully complete the associated exam.

    The main process focus areas of this course include:

    • Business relationship management
    • Service portfolio management
    • Financial management for IT services
    • Demand management
    • Service catalog management
    • Service level management
    • Supplier management

    As with any of the Intermediate modules, there is no mandatory requirement but two to four years professional experience working in IT Service Management is highly desirable.

    The SOA qualification would suit candidates in the following IT professions or areas:

    • IT Management
    • IT Finance Manager
    • Capacity Manager
    • Availability Manager
    • Service Level Manager
    • Business Continuity Manager
    • Service Portfolio Manager
    • Supplier Relationship Manager

    This SOA Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.

    Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.

    This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy up to participate.

    The key features of our training program would be:

    • Training sessions in a storytelling format
    • Exhibition of concepts with the help of professional examples
    • Self-analysis and group discussions
    • Case studies as the application of the concepts which were taught
    • Vibrant presentations along with individual and team activities
    • Post-training reading suggestions

    You must be an ITIL Foundation certified to appear for ITIL Intermediate SOA Certification.

    A lot depends on your professional background, experience, the speed at which you understand ITIL and the interest you’ve in IT processes.

    If you are entry-level or have a couple of years of IT experience, you can expect to be hired as a process coordinator. A process coordinator ensures that the administrative activities in a process are carried out as designed. Incident coordinator, change coordinator and configuration analyst are some of the coordinator roles available in ITIL-based IT Service Management (ITSM).

    At a mid-management level, with a minimum of five years of experience, you may be asked to manage processes end-to-end. You’ll have coordinators reporting to you, and you would be accountable for ensuring that activities in service management are compliant to the processes. Problem manager, release manager and service desk manager are some of the managerial roles

    This Intermediate Level is the qualification which has numerous benefits for the organization as well as professionals.

    Some of the major benefits are:

    • Increase Visibility
    • Learn Global Best Practices
    • Add value to your CV
    • Stay updated with the market

    Training led by highly professional instructors, with 12+ years of industry experience and trained more than 5000 professionals with the help of high quality, tech-enabled learning laboratories is exactly what you need to fasten your pace in the corporate ladder. ITIL SOA training will be delivered using accredited training material.

    Their core expertise includes:

      • ITIL Consulting & Implementation
      • GAP Analysis, ISO Audits
      • Process/Service Improvement Using Lean Six Sigma
      • Process Definition, Implementation & Compliance
      • Process Hygiene (ISO 20000)
      • Quality Assurance & Program Governance

    Instructors Achievements:

    • Certified ITIL V2 Master
    • ITIL V3 Expert
    • AXELOS Accredited Trainer
    • PRINCE2 Practitioner
    • PMP Certified
    • Lean Six Sigma Black Belt
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ITIL® Intermediate SOA Certification Exam Format

Axelos Certificate
  • Exam Format - Multiple choice examination questions
  • No. of Questions - Eight questions per paper
  • Passing Criteria - 28 marks required to pass (out of 40 available) - 70%
  • Result - Immediately after the exam
  • Exam Duration - 90 minutes’ duration
  • Closed book.

Learning Path

Learning Path

Our Accreditations

Upskilling Professionals of Leading
Organizations Worldwide

accenture
atos
capgemini
cognizant
hcl
hp
ibm
infosys
mphasis
sungard
syntel
tcs
techm
veritas
wipro

Participants From

NovelVista has trained and certified professionals from all major organizations. Some of them are..

What Our Participant Say

Frequently Asked Questions

Register Your Interest by clicking on this link: Register Now

Of Course! How else will you go through the topics you heard about then? We provide hard and soft copies of the entire study material to you right after the training session!

ITIL Intermediate SOA certification is valid for a lifetime. You don?t have to renew it again and again.

We provide practice tests for the ITIL Intermediate SOA course as well as Q&A sessions and interactive group discussions.

The amount we take is for the training and certification both. You won?t have to pay twice for one course at NovelVista.

If you are stuck or in another city or not being able to make it to our classroom for any reason, you can attend our virtual training sessions from home and appear for ITIL Intermediate SOA Certification Exam afterward.

We keep arranging lucrative discounts for our previous participants. Drop a query regarding this and one of our executives will inform you regarding this right away!

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Why Choose NovelVista?

As an Accredited Training Partner, We have gained recognition over the years in professional training certification in the IT industry such as ISO, PRINCE2, DevOps, PMP, Six Sigma, ITIL, and many other leading courses.

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About Us

When it comes to ITIL SOA training, we focus mostly on explaining the entire ITIL Framework to you through experiential learning. Since the ITIL framework is mainly designed to help businesses in managing risks, strengthening customer relations, establishing cost-effective practices and building stable IT environments for growth, scale and change, working with ITIL framework needs practical knowledge more than theory based ones. Hence, our expert trainers have created an amazing ITIL training delivery method that provides you with a blended learning enriched with theory and practical knowledge