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Key Features

  • Industry Expert Trainers
  • Accredited Trainer
  • Online learning session with live instructor-led training
  • Exam fee included

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ITIL® Intermediate Service Design Certification Course Overview

For services to give genuine incentive to the business, they should be designed with the business destinations at the top of the priority list. Design includes the entire IT association, for it is the association that conveys and backs the services. ITIL Service Design (SD) is the phase in the lifecycle that turns a service procedure into an arrangement for conveying the business destinations.

ITIL SD gives direction to the design and improvement of services and service management rehearses. It covers design standards, techniques for changing over vital targets into arrangement of services and service resources. The extent of ITIL Service Design isn't constrained to new services, it incorporates the progressions and upgrades important to increment or keep up an incentive to clients over the lifecycle of services, the continuity of services, accomplishment of service levels, furthermore, conformance to benchmarks and directions. It guides associations on the most proficient method to create design abilities for service management.

Different subjects in ITIL SD incorporates - design coordination, service list management, service level management, accessibility management, capacity management, IT service continuity management, data security management and provider management.

Learning Outcome

After the completion of the course, the participants would be able to:

  • How ITIL is related to business & service management.
  • ITIL roles and responsibilities.
  • ITIL Operational Best practices.
  • Which processes support ITIL.
  • Real-Time Case Studies.
  • Program Deliverables

Program Deliverables

Deliverables of this program include:

  • Study material
  • Mock Exams.
  • 16+ hours of live training.
  • Exam registration assistance
  • Case studies soft copy
  • Official courseware from Axelos

Training Calendar

Lifetime Access
  • 8-10 Hours of self-paced videos, assessments, recall quizzes, more
  • Course fee inclusive of exam fee
  • For more details, reach us at
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Other Training Options

If open batch schedule doesn't suit you, other training options offered by NovelVista are as follows:

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Buy 1 Get 4 Free offer

NovelVista Buy 1 Get 4 Combo Offer:

Register for ITIL® Intermediate Service Design Course and get 4 e-Learning Course 100% free. Pick any 4 of 8 Course, Choice is yours Don't miss this offer get enrolled, get Certified - #HappyLearning

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Meet The Trainer

Mr Vikas Sharma is Accredited by Peoplecert & Axelos to deliver ITIL Service Design training.

He is a globally recognized ITSM professional with 16+ years experience.

Vikas Sharma

Vikas Sharma

Course Curriculum

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    • The purpose, objectives and scope of Service Design
    • The context of Service Design in relation to the Service Lifecycle
    • Input, outputs of the SDP and Service Acceptable Criteria
    • Balanced Service Design
    • Service requirements
    • Aspects of Service Design
    • Service-Oriented Architecture
    • Design Coordination
    • Service Catalogue Management
    • Service Level Management
    • Availability Management
    • Capacity Management
    • IT Service Continuity Management
    • Information Security Management
    • Supplier Management
    • Management of technology related activities commonly performed in the service design stage
    • Service design activities and techniques within requirements engineering
    • Data and information management
    • Application management
    • Capacity Management
    • Service design activities and techniques within requirement engineering
    • Service design activities and techniques within data and information management and associated with application management
    • Service design roles, responsibilities and capabilities
    • Techniques for assigning roles are introduced and explained
    • Aspects associated with the service design roles, responsibilities and capabilities
    • The functions within service design
    • Roles and responsibilities within the service design lifecycle stage for each of the service design processes
    • Interpret and analyze technology considerations in service design
    • Upon completion, students should understand what is involved in the types of tools that would benefit service design
    • The requirements for service management tools
    • The service design issues relating to business impact analysis, service level requirements and risks
    • The six-stage implementation approach
    • Measurements of service design, as a prerequisite for success

Course Details

  • In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service design phase of the service lifecycle. You will cover management and control of the activities and techniques within the service design stage, not the detail of each of the supporting processes. Through lecture, exercises, and scenario-based questions, you will learn the core disciplines of the ITIL best practices

    The main process focus areas of this course include:

    • Introduction to service design
    • Service design principles
    • Service design processes
    • Common service design activities
    • Organizing for service design: functions
    • Technology considerations
    • Implementation of service operation
    • Challenges, critical success factors and risks

    ITIL® Intermediate Service Design training & certification is mostly done by ITSM or ITIL professionals who’ve a core understanding of ITIL and working experience from IT industry under ITIL framework.

    The Service Design qualification would suit candidates in the following IT professions or areas:

    • Professionals who are seeking the ITIL Expert Certificate in IT Service Management
    • Professionals who have ITIL Foundation Certificate in IT Service Management and willing to achieve to higher level ITIL certifications
    • IT professionals working inside, or about to enter in a service design environment and requiring knowledge of the concepts, processes, functions, and activities involved
    • Professionals who are looking to enter in ITIL Service Design stage of the ITIL service lifecycle and its implementation to increase the quality of IT service in an organization
    • IT security managers, IT audit managers, Capacity Manager, Availability Manager, Service Level Manager, Business Continuity Manager, Service Portfolio Manager.
    • IT consultants, IT planners, IT architects, Service designers, Team leaders, Supervisory staff, CTO, CIO
    • Individuals who are going for the ITIL Master Certificate in IT Service Management for which required to pass eligibility criteria for ITIL Expert.

    ITIL Foundation Certificate in IT Service Management, from ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL V3 or 2011 edition Foundations course.

    This ITIL Intermediate SD Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.

    Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.

    This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy up to participate.

    The key features of our training program would be:

    • Training sessions in a storytelling format
    • Exhibition of concepts with the help of professional examples
    • Self-analysis and group discussions
    • Case studies as the application of the concepts which were taught
    • Vibrant presentations along with individual and team activities
    • Post-training reading suggestions

    The Foundation Level is the entry-level qualification which has numerous benefits for the organization as well as professionals. Some of the major benefits are:

    The key features of our training program would be:

    • Increase Visibility in IT community
    • Increase Monetary Returns
    • Learn Global Best Practices
    • Add value to your cv
    • Stay updated with the market

    Trainer for this batch is a highly experienced professional with 12+ years of industry experience. He is working in one of the top MNC as an ITIL consultant and delivering training as a freelance consultant with NovelVista.

    He has delivered training for more than 6 years and trained more than 5000 professionals. His core expertise includes:

    • ITIL Consulting & Implementation
    • GAP Analysis, ISO Audits
    • Process/Service Improvement Using Lean Six Sigma
    • Process Definition, Implementation & Compliance
    • Process Hygiene (ISO 20000)
    • Quality Assurance & Program Governance

    The Foundation Level is the entry-level qualification which has numerous benefits for the organization as well as professionals. Some of the major benefits are:

    The key features of our training program would be:

    • Certified ITIL v2 Master
    • ITIL v3 Expert
    • Axelos Accredited Trainer
    • PRINCE2 Practitioner
    • PMP Certified
    • Lean Six Sigma Black Belt
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ITIL® Service Design Training & Certification Exam Format

ITIL® Intermediate Service Design
  • Exam Duration - 90 minutes
  • No. of Questions - 8 multiple choices questions, scenario-based
  • Passing Criteria - Passing mark 70%
  • Certificate - Within 5 business days
  • Result - Immediately after the exam
  • You will attain 3 ITIL credits
  • Attain 25 professional development units (PDUs) for Project Manage

Would you still like more info about ITIL® Intermediate Service Design?

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Of Course! How else will you go through the topics you heard about then? We provide hard and soft copies of the entire study material to you right after the training session!

ITIL Intermediate Service Design certification is valid for a lifetime. You don’t have to renew it again and again.

We provide practice tests for the ITIL Intermediate Service Design course as well as Q&A sessions and interactive group discussions.

The amount we take is for the training and certification both. You won’t have to pay twice for one course at NovelVista.

If you are stuck or in another city or not being able to make it to our classroom for any reason, you can attend our virtual training sessions from home and appear for ITIL Intermediate Service Design Certification Exam afterward.

We keep arranging lucrative discounts for our previous participants. Drop a query regarding this and one of our executives will inform you regarding this right away!

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Why Choose NovelVista?

As an Accredited Training Partner, We have gained recognition over the years in professional training certification in the IT industry such as ISO, PRINCE2, DevOps, PMP, Six Sigma, ITIL, and many other leading courses.

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About Us

When it comes to ITIL Service Design training, we focus mostly on explaining the entire ITIL Framework to you through experiential learning. Since the ITIL framework is mainly designed to help businesses in managing risks, strengthening customer relations, establishing cost-effective practices and building stable IT environments for growth, scale and change, working with ITIL framework needs practical knowledge more than theory based ones. Hence, our expert trainers have created an amazing ITIL training delivery method that provides you with a blended learning enriched with theory and practical knowledge.