The Operational Support and Analysis (OSA) module is one of the ITIL® Service Capability modules and will be of interest to candidates wishing to gain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.
Note: Appearing for the certification exams is mandatory and the exam will happen on training day.
After the completion of the course, the participants would be able to:
Deliverables of this program include:
If open batch schedule doesn't suit you, other training options offered by NovelVista are as follows:
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ITIL® OSA certification will provide a complete management level overview of all operational support analysis and all of its related activities.
After achieving ITIL® OSA Certification you will be able to:
The main process focus areas of this course include:
Identify challenges, critical factors and potential risk and roll out the correct action to overcome all the problems
As with any of the Intermediate modules, there is no mandatory requirement but two to four years professional experience working in IT Service Management is highly desirable.
The OSA qualification would suit candidates in the following IT professions or areas:
You must be ITIL Foundation certified to appear for ITIL Intermediate Continual Service Improvement (CSI) certification.
This ITIL Intermediate OSA Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.
Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.
This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy up to participate.
The key features of our training program would be:
A lot depends on your professional background, experience, the speed at which you understand ITIL and the interest you have in IT processes.
If you’re entry-level or have a couple of years of IT experience, you can expect to be hired as a process coordinator. A process coordinator ensures that the administrative activities in a process are carried out as designed. Incident coordinator, change coordinator and configuration analyst are some of the coordinator roles available in ITIL-based IT service management.
At a mid-management level, with a minimum of five years of experience, you may be asked to manage processes end-to-end. You’ll have coordinators reporting to you, and you would be accountable for ensuring that activities in service management are compliant to the processes. Problem manager, release manager and service desk manager are some of the managerial roles.
This Intermediate Level is the qualification which has numerous benefits for the organization as well as professionals.
Some of the major benefits are:
Training led by highly professional instructors, with 12+ years of industry experience and trained more than 5000 professionals with the help of high quality, tech-enabled learning laboratories is exactly what you need to fasten your pace in the corporate ladder. ITIL SOA training will be delivered using accredited training material.
Their core expertise includes:
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This was a very immersive and interesting course from NovelVista a lot of self-learning to be done on your own to really understand and put together into practice the technology into your own course and workflow.
It was truly an amazing learning session. I did have my apprehensions before signing up, but trainer made me feel so comfortable from the time we started the session till the very end of it.Thanks for this amazing experience.
Of Course! How else will you go through the topics you heard about then? We provide hard and soft copies of the entire study material to you right after the training session!
ITIL Intermediate OSA certification is valid for a lifetime. You don?t have to renew it again and again.
We provide practice tests for the ITIL Intermediate OSA course as well as Q&A sessions and interactive group discussions.
The amount we take is for the training and certification both. You won?t have to pay twice for one course at NovelVista.
If you are stuck or in another city or not being able to make it to our classroom for any reason, you can attend our virtual training sessions from home and appear for ITIL Intermediate OSA Certification Exam afterward.
We keep arranging lucrative discounts for our previous participants. Drop a query regarding this and one of our executives will inform you regarding this right away!
* Your personal details are for internal use only and will remain confidential.
As an Accredited Training Partner, We have gained recognition over the years in professional training certification in the IT industry such as ISO, PRINCE2, DevOps, PMP, Six Sigma, ITIL, and many other leading courses.
We always conduct training on accredited courseware so our participants will learn the industry required skill.
We have the best industry trainers/instructors with having more than 20 years of experience in the respective fields
We believe in practical learning because it will help learners to clear the interview and use your knowledge in the organization.
As we conduct multiple mock tests, exam-oriented training our learners always are able to clear the certification exam in 1st attempt.
For any queries please share your contact details and the team will reach out to you soon.
When it comes to ITIL OSA training, we focus mostly on explaining the entire ITIL Framework to you through experiential learning. Since the ITIL framework is mainly designed to help businesses in managing risks, strengthening customer relations, establishing cost-effective practices and building stable IT environments for growth, scale and change, working with ITIL framework needs practical knowledge more than theory based ones. Hence, our expert trainers have created an amazing ITIL training delivery method that provides you with a blended learning enriched with theory and practical knowledge.