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Key Features

  • Industry Expert Trainers
  • Accredited Trainer
  • Online learning session with live instructor-led training
  • Exam fee included

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ITIL® Intermediate Continuous Service Improvement Course Overview

Service improvement must be in the spotlight for expanding the productivity, boosting the viability and streamlining the cost of services and the hidden IT service administration forms. The best way to do this is to guarantee that improvement openings are recognized all through the whole service lifecycle.

The primary purpose of Continual Service Improvement (CSI) is to continually align IT services repeatedly to meet changing business needs by identifying and implementing improvements to IT services that support business processes.

CSI seeks ways and methods to improve process effectiveness, efficiency, and cost-effectiveness.

Note: Appearing for the certification exams is mandatory and exam will happen on training day.

Learning Outcome

After the completion of the course, the participants would be able to:

  • How ITIL related to business & service management..
  • ITIL roles and responsibilities.
  • ITIL Operational Best practices.
  • Which processes support ITIL.
  • Real-Time Case Studies.

Program Deliverables

Deliverables of this program include:

  • Scopism book
  • Mock Exams.
  • 16+ hours of live training.
  • Exam registration assistance
  • Case studies soft copy
  • Official courseware from Axelos

Training Calendar

Lifetime Access
  • 8-10 Hours of self-paced videos, assessments, recall quizzes, more
  • Course fee inclusive of exam fee
  • For more details, reach us at
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Other Training Options

If open batch schedule doesn't suit you, other training options offered by NovelVista are as follows:


Buy 1 Get 4 Free offer

NovelVista Buy 1 Get 4 Combo Offer:

Register for ITIL® Intermediate Continuous Service Improvement Course and get 4 e-Learning Course 100% free. Pick any 4 of 8 Course, Choice is yours Don't miss this offer get enrolled, get Certified - #HappyLearning

*T&C apply.


Test Your Knowledge

It will take only 2 minutes Test your skill and get up to an Extra 15% Discount on this course, Lucky participants will get Free Training.


Meet The Trainer

Mr Vikas Sharma is Accredited by Peoplecert & Axelos to deliver ITIL CSI training.

He is globally recognized ITSM professional with 16+ years experience.


Vikas Sharma

Course Curriculum

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Course Details

  • In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Continual Service Improvement (CSI) phase of the service lifecycle. You’ll learn more about managing and controlling the activities and techniques within the CSI stage, not the details of each of the supporting processes. This course includes lectures, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and positions you to successfully complete the associated exam.

    The main process focus areas of this course include:

    • Service management as a practice and CSI principles, purpose, and objective
    • How all CSI processes interact with other service lifecycle processes
    • Sub-processes, activities, methods, and functions used in each of the CSI processes
    • Roles and responsibilities within CSI and the activities and functions to achieve operational excellence
    • How to measure CSI performance
    • Technology and implementation requirements in support of CSI
    • Challenges, key performance indicators (KPIs), critical success factors (CSFs), and risks related with CSI

    Other objectives include:

    • Review, analyze and make recommendations on improvement opportunities in each lifecycle phase
    • Service strategy
    • Service design
    • Service transition
    • Service operation
    • CSI itself
    • Identify and execute singular exercises to enhance IT service quality and enhance the productivity and Adequacy of empowering ITSM forms
    • Improve cost viability of conveying IT services without yielding consumer loyalty
    • Ensure applicable quality management method is used

    As with any of the Intermediate modules, it is recommended that candidates have exposure to basic concepts in IT and have atleast two years professional experience working in IT Service Management.

    The Continual Service Improvement qualification would suit candidates in the following IT professions or areas:

    • Release Manager
    • Problem Manager
    • Security Administrator
    • Service Desk and Incident Manager
    • Applications Support
    • Network Support
    • IT Operations Manager
    • Security Manager
    • Database Administrator

    You must be ITIL® Foundation certified to appear for ITIL Intermediate Continual Service Improvement qualification.

    A lot depends on your professional background, experience, the speed at which you understand ITIL® and the interest you have in the IT processes.

    If you are entry-level or have a couple of years of IT experience, you can expect to be hired as a process coordinator. A process coordinator ensures that the administrative activities in a process are carried out as designed. Incident coordinator, change coordinator and configuration analyst are some of the coordinator roles available in ITIL-based IT service management.

    At a mid-management level, with a minimum of five years of experience, you may be asked to manage processes end-to-end. You’ll have coordinators reporting to you, and you would be accountable for ensuring those activities in service management which are compliant to the processes. Problem manager, release manager and service desk manager are some of the other managerial roles.

    • Improves metrics and management reporting
    • Increases the overall quality of business operations
    • Helps the business plan for investments according to business needs
    • Minimizes the communication gap between the customer and service provider
    • Improves the quality and availability of services
    • Improves employee productivity due to increased reliability and availability of IT services
    • Increases employee effectiveness by improving productivity, teamwork and communication
    • Identifies roles and responsibilities for IT professionals
    • Provides long-term financial benefits

    This ITIL Intermediate CSI Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.

    Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.

    This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy up to participate.

    The key features of our training program would be:

    • Training sessions in a storytelling format
    • Exhibition of concepts with the help of professional examples
    • Self-analysis and group discussions
    • Case studies as the application of the concepts which were taught
    • Vibrant presentations along with individual and team activities
    • Post-training reading suggestions

    ITIL Service Improvement training will be delivered by our Accredited Trainers using Accredited training material.

    Trainers for this batch are highly experienced professionals with 12+ combined years of industry experience. They are working in one of the top MNCs as an ITIL consultant and delivering training as a freelance consultant with NovelVista.

    They’ve delivered training for more than 5000 professionals to date.

    Their core expertise includes:

    • ITIL Consulting & Implementation
    • GAP Analysis, ISO Audits
    • Process/Service Improvement Using Lean Six Sigma
    • Process Definition, Implementation & Compliance
    • Process Hygiene (ISO 20000)
    • Quality Assurance & Program Governance
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SIAMTM Professional Certification Exam Format

  • Exam Format - 8 questions based on scenarios
  • Answer Options - 5 Marker, 3 Marker, 1 Marker, 0 Marker (Distracter)
  • Exam Duration - 2 Hours
  • No. of Questions - 8
  • Passing Criteria - 26 out of 40 (65%)
  • Certificate - Within 5 business days
  • Result - Immediately after the exam
  • Open Book - No

Would you still like more info about ITIL® Intermediate Continuous Service Improvement?

Book a 10-15-minute Session with our Learning Advisor

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Of Course! How else will you go through the topics you heard about then? We provide hard and soft copies of the entire study material to you right after the training session!

We provide practice tests for the ITIL Intermediate Continuous Service course as well as Q&A sessions and interactive group discussions.

The amount we take is for the training and certification both. You won?t have to pay twice for one course at NovelVista.

If you are stuck or in another city or not being able to make it to our classroom for any reason, you can attend our virtual training sessions from home and appear for ITIL Intermediate Continuous Service Certification Exam afterward.

We keep arranging lucrative discounts for our previous participants. Drop a query regarding this and one of our executives will inform you regarding this right away!

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Why Choose NovelVista?

As an Accredited Training Partner, We have gained recognition over the years in professional training certification in the IT industry such as ISO, PRINCE2, DevOps, PMP, Six Sigma, ITIL, and many other leading courses.

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About Us

When it comes to ITIL Intermediate Continual Service Improvement training, we focus mostly on explaining the entire ITIL Framework to you through experiential learning. Since the ITIL framework is mainly designed to help businesses in managing risks, strengthening customer relations, establishing cost-effective practices and building stable IT environments for growth, scale and change, working with ITIL framework needs practical knowledge more than theory based ones. Hence, our expert trainers have created an amazing ITIL training delivery method that provides you with a blended learning enriched with theory and practical knowledge.