Implementing Cisco Collaboration Applications (CLICA) v1.1 Course
- Duration: 40 Hours
- Exam Voucher: Yes
- Language: English
- Course Delivery : E - Learning Access
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Course Overview
The Implementing Cisco Collaboration Applications Course delivers focused training for teams responsible for deploying and operating collaboration application services within enterprise environments. Participants learn how collaboration applications integrate with call control platforms to deliver messaging, presence, and contact center capabilities. The course introduces application architecture, deployment workflows, and operational considerations that support reliable and scalable collaboration services. Hands-on labs reinforce key tasks such as application installation, user provisioning, service integration, and troubleshooting aligned with real-world enterprise collaboration scenarios.
Course Details
- Build practical skills in deploying and managing Cisco collaboration applications.
- Understand application roles within enterprise collaboration architectures.
- Learn how to integrate messaging, presence, and contact center services.
- Gain hands-on experience with application configuration and administration.
- Improve operational stability through structured troubleshooting approaches.
- Establish a strong foundation for advanced Cisco Collaboration application pathways.
- Ideal for collaboration engineers, voice engineers, and IT administrators.
- Recommended to have prior knowledge of Cisco Unified Communications fundamentals.
- Familiarity with basic collaboration call control concepts is beneficial.
- No additional prerequisite certifications required beyond foundational collaboration knowledge.
- Explain the role of collaboration applications in enterprise environments.
- Deploy and configure Cisco Unity Connection and IM and Presence services.
- Integrate collaboration applications with call control platforms.
- Perform user, service, and feature provisioning tasks.
- Monitor application health and perform basic troubleshooting.
- Support scalable and reliable collaboration application operations.
- Collaboration Application Architecture: Roles and integration models.
- Cisco Unity Connection: Messaging services deployment and configuration.
- Cisco Unified IM and Presence: Presence, messaging, and service integration.
- Contact Center Application Fundamentals: Introductory UCCX concepts and workflows.
- User and Service Provisioning: Feature enablement and administration.
- Application Integration: Interoperability with call control services.
- High Availability Awareness: Redundancy and resiliency considerations.
- Monitoring and Troubleshooting: Diagnostics and operational best practices.
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