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Implementing Cisco Collaboration Applications (CLICA) v1.1 Course

  • Duration: 40 Hours
  • Exam Voucher: Yes
  • Language: English
  • Course Delivery : E - Learning Access
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Course Overview

The Implementing Cisco Collaboration Applications Course delivers focused training for teams responsible for deploying and operating collaboration application services within enterprise environments. Participants learn how collaboration applications integrate with call control platforms to deliver messaging, presence, and contact center capabilities. The course introduces application architecture, deployment workflows, and operational considerations that support reliable and scalable collaboration services. Hands-on labs reinforce key tasks such as application installation, user provisioning, service integration, and troubleshooting aligned with real-world enterprise collaboration scenarios.

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Course Details

  • Build practical skills in deploying and managing Cisco collaboration applications.
  • Understand application roles within enterprise collaboration architectures.
  • Learn how to integrate messaging, presence, and contact center services.
  • Gain hands-on experience with application configuration and administration.
  • Improve operational stability through structured troubleshooting approaches.
  • Establish a strong foundation for advanced Cisco Collaboration application pathways.
  • Ideal for collaboration engineers, voice engineers, and IT administrators.
  • Recommended to have prior knowledge of Cisco Unified Communications fundamentals.
  • Familiarity with basic collaboration call control concepts is beneficial.
  • No additional prerequisite certifications required beyond foundational collaboration knowledge.
  • Explain the role of collaboration applications in enterprise environments.
  • Deploy and configure Cisco Unity Connection and IM and Presence services.
  • Integrate collaboration applications with call control platforms.
  • Perform user, service, and feature provisioning tasks.
  • Monitor application health and perform basic troubleshooting.
  • Support scalable and reliable collaboration application operations.
  • Collaboration Application Architecture: Roles and integration models.
  • Cisco Unity Connection: Messaging services deployment and configuration.
  • Cisco Unified IM and Presence: Presence, messaging, and service integration.
  • Contact Center Application Fundamentals: Introductory UCCX concepts and workflows.
  • User and Service Provisioning: Feature enablement and administration.
  • Application Integration: Interoperability with call control services.
  • High Availability Awareness: Redundancy and resiliency considerations.
  • Monitoring and Troubleshooting: Diagnostics and operational best practices.
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James Abot
★★★★★

Much obliged to you for this course. I get know understanding and information in utilizing various types of online apparatuses which are helpful and viable. I'll utilize some of them during my exercises. Also, heaps of much obliged.

Sayali Patil
★★★★★

This was a very immersive and interesting course from NovelVista a lot of self-learning to be done on your own to really understand and put together into practice the technology into your own course and workflow.

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It was truly an amazing learning session. I did have my apprehensions before signing up, but trainer made me feel so comfortable from the time we started the session till the very end of it.Thanks for this amazing experience.

Frequently Asked Questions

What is included in this course?+

Instructor-led modules covering collaboration application fundamentals, deployment workflows, integration concepts, and hands-on troubleshooting labs.

Is there an associated certification exam?+

This course supports Cisco Collaboration professional and specialist learning paths, though it may not directly align to a single standalone exam.

Who should enroll?+

Collaboration engineers, voice engineers, and IT professionals responsible for deploying and supporting collaboration applications.

How is the course delivered?+

Delivered through instructor-led virtual classroom sessions with structured lessons, guided labs, and real-world application scenarios.

Do I need prior collaboration experience?+

Yes. Prior understanding of Cisco collaboration fundamentals is recommended to maximize learning outcomes.

Is hands-on practice included?+

Yes — guided labs and scenario-based exercises are included to reinforce real-world collaboration application tasks.