Glean AI
- Duration: 7 hours
- Exam Voucher: Yes
- Language: English
- Course Delivery : E - Learning Access
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Course Overview
The Glean AI – Enterprise Knowledge & Search Assistant course equips professionals with hands-on skills to use Glean as a unified search and knowledge assistant across workplace tools. Learners gain practical experience finding information, asking natural-language questions, and retrieving context-aware answers from enterprise systems. The course focuses on real-world usage within organisations, showing how Glean connects to existing tools while respecting access permissions and data security. Learners understand how to reduce time spent searching for information and improve day-to-day knowledge flow across teams. The provider positions this as a focused, practical training program. For self-paced learners, an average completion timeline is displayed to support flexible learning alongside work commitments.
Course Details
- Understand how enterprise AI search works and why unified knowledge access matters
- Learn to retrieve information quickly across documents, emails, chats, and internal tools
- Use natural-language queries to get accurate, context-aware answers
- Improve personal and team productivity by reducing time spent searching for information
- Apply best practices for using Glean securely within permission-controlled environments
- Gain confidence to use Glean as a daily knowledge assistant at work
- No prior AI or search technology experience required (beginner-friendly)
- Helpful (not mandatory): familiarity with common workplace tools such as Google Workspace, Microsoft 365, Slack, or Confluence
- Best suited for knowledge workers, managers, IT teams, HR, sales, engineering, and operations professionals
- Understand the principles of enterprise knowledge management and AI-powered search
- Use Glean to find documents, conversations, and answers across connected tools
- Ask effective natural-language questions to retrieve relevant information
- Navigate search results with context, recency, and relevance
- Work confidently within permission-aware search environments
- Adopt Glean effectively as a daily productivity and knowledge assistant
- Introduction to Glean AI: overview, purpose, and enterprise use cases
- Enterprise search fundamentals: challenges of fragmented knowledge
- Workspace integrations: connecting email, documents, chat, and internal tools
- Permission-aware access: how Glean respects existing user permissions
- Searching and querying: keywords, natural-language questions, and filters
- Context and relevance: understanding results, recency, and ranking
- Using Glean as an assistant: summarising information and answering questions
- Adoption best practices: personal workflows and team usage patterns
- Security and governance considerations: data access and responsible usage
- Limitations and practical considerations in enterprise environments
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