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Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) Course

  • Duration: 40 Hours
  • Exam Voucher: Yes
  • Language: English
  • Course Delivery : E - Learning Access
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Course Overview

The Implementing Cisco Advanced Call Control and Mobility Services Course delivers in-depth training for teams responsible for designing and operating advanced collaboration solutions. Participants learn to implement complex call routing logic, apply digit manipulation, and manage class-of-service controls to meet diverse organizational requirements. The course also covers mobility services that support flexible user experiences across devices and locations. Hands-on labs reinforce advanced configuration tasks, redundancy planning, and troubleshooting techniques aligned with real-world enterprise collaboration deployments.

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Course Details

  • Build advanced expertise in call control and mobility services within Cisco collaboration environments.
  • Understand complex call routing, digit manipulation, and class-of-service design principles.
  • Learn how to implement and manage user and device mobility features.
  • Gain hands-on experience with redundancy, resiliency, and high-availability configurations.
  • Improve troubleshooting capabilities for advanced call flow and mobility issues.
  • Establish a strong foundation for advanced Cisco Collaboration training and certification pathways.
  • Ideal for collaboration engineers, voice engineers, and IT administrators managing enterprise calling environments.
  • Recommended to have prior experience with Cisco Unified Communications Manager fundamentals.
  • Familiarity with basic call routing and collaboration concepts is beneficial.
  • No additional prerequisite certifications required beyond foundational collaboration knowledge.
  • Implement advanced call routing and digit manipulation techniques.
  • Design and apply class-of-service policies to control feature access.
  • Configure user and device mobility services to support flexible work environments.
  • Implement call admission control and bandwidth management strategies.
  • Design high-availability and redundancy solutions for call control services.
  • Troubleshoot complex call flows and mobility-related issues effectively.
  • Advanced Call Control Concepts: Call routing logic, route patterns, and translation rules.
  • Digit Manipulation Techniques: Number normalization and call flow optimization.
  • Class-of-Service Design: Partitioning, calling search spaces, and policy enforcement.
  • Mobility Services: Extension mobility, device mobility, and roaming user support.
  • Call Admission Control: Bandwidth management and quality assurance.
  • High Availability and Redundancy: Resilient design and failover strategies.
  • Advanced Troubleshooting: Diagnostic tools and structured problem resolution.
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James Abot
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Much obliged to you for this course. I get know understanding and information in utilizing various types of online apparatuses which are helpful and viable. I'll utilize some of them during my exercises. Also, heaps of much obliged.

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This was a very immersive and interesting course from NovelVista a lot of self-learning to be done on your own to really understand and put together into practice the technology into your own course and workflow.

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It was truly an amazing learning session. I did have my apprehensions before signing up, but trainer made me feel so comfortable from the time we started the session till the very end of it.Thanks for this amazing experience.

Frequently Asked Questions

What is included in this course?+

Instructor-led modules covering advanced call control, mobility services, class-of-service design, high availability, and hands-on troubleshooting labs.

Is there an associated certification exam?+

This course supports advanced Cisco Collaboration professional and specialist learning paths, though it may not directly align to a single standalone exam.

Who should enroll?+

Collaboration and voice engineers, IT administrators, and technical teams responsible for advanced enterprise calling environments.

How is the course delivered?+

Delivered through instructor-led virtual classroom sessions with structured lessons, guided labs, and real-world configuration scenarios.

Do I need prior collaboration experience?+

Yes. Prior experience with foundational Cisco collaboration concepts is recommended to maximize learning outcomes.

Is hands-on practice included?+

Yes — extensive hands-on labs and scenario-based exercises are included to reinforce advanced call control and mobility tasks.