Administering Cisco Unified Communication Manager v10.0 Course
- Duration: 40 Hours
- Exam Voucher: Yes
- Language: English
- Course Delivery : E - Learning Access
9000+ Professionals Enrolled
Enquire Now
Course Overview
The ACUCW1 – Administering Cisco Unified Communications Workspace Part 1: Basic Course delivers foundational training for professionals beginning their journey in Cisco collaboration administration. Participants gain a structured understanding of unified communications components and how core services are configured and managed in a single-site environment. The course introduces CUCM basics, endpoint and user management, and essential call processing concepts required for reliable daily operations. Hands-on labs reinforce practical tasks such as device provisioning, user association, and validation of basic calling functionality.
Course Details
- Build foundational skills in administering Cisco Unified Communications Workspace.
- Understand CUCM architecture and basic call processing concepts.
- Learn how to provision users, phones, and endpoints.
- Gain hands-on experience with essential collaboration administration tasks.
- Improve operational confidence through guided troubleshooting exercises.
- Establish a strong foundation for advanced collaboration administration pathways.
- Ideal for collaboration administrators, network administrators, and IT support professionals.
- Recommended to have basic networking knowledge and general IT fundamentals.
- Familiarity with voice or collaboration concepts is beneficial but not mandatory.
- No prerequisite certifications required for course participation.
- Explain Cisco Unified Communications Workspace architecture and components.
- Perform basic administration tasks within Cisco Unified Communications Manager.
- Configure users, endpoints, and basic device settings.
- Understand foundational call processing and media concepts.
- Validate system operation and resolve common basic issues.
- Support day-to-day operations of entry-level collaboration environments.
- Unified Communications Fundamentals: Architecture and collaboration concepts.
- CUCM Overview: Interface navigation and system basics.
- User and Device Provisioning: Phones, endpoints, and user association.
- Call Processing Basics: Dial plans, call routing awareness, and media concepts.
- Device Pools and Regions: Foundational configuration concepts.
- Operational Tasks: Monitoring, validation, and basic troubleshooting.
Looking for the best training fit for your team?
Our advisors are here to assist you.
Schedule a free consultation with our training experts to discuss your organization's needs, customize your training program, and get answers to all your questions.
What Our Corporate Clients Say
Trusted by leading organizations worldwide