NovelVista logo

Administering Cisco Unified Communication Manager v10.0 Course

  • Duration: 40 Hours
  • Exam Voucher: Yes
  • Language: English
  • Course Delivery : E - Learning Access
Google

4.9 Ratings on Google

Reviews

9000+

Professionals Enrolled

Course Overview

The ACUCW1 – Administering Cisco Unified Communications Workspace Part 1: Basic Course delivers foundational training for professionals beginning their journey in Cisco collaboration administration. Participants gain a structured understanding of unified communications components and how core services are configured and managed in a single-site environment. The course introduces CUCM basics, endpoint and user management, and essential call processing concepts required for reliable daily operations. Hands-on labs reinforce practical tasks such as device provisioning, user association, and validation of basic calling functionality.

Enquire Now

Phone

Course Details

  • Build foundational skills in administering Cisco Unified Communications Workspace.
  • Understand CUCM architecture and basic call processing concepts.
  • Learn how to provision users, phones, and endpoints.
  • Gain hands-on experience with essential collaboration administration tasks.
  • Improve operational confidence through guided troubleshooting exercises.
  • Establish a strong foundation for advanced collaboration administration pathways.
  • Ideal for collaboration administrators, network administrators, and IT support professionals.
  • Recommended to have basic networking knowledge and general IT fundamentals.
  • Familiarity with voice or collaboration concepts is beneficial but not mandatory.
  • No prerequisite certifications required for course participation.
  • Explain Cisco Unified Communications Workspace architecture and components.
  • Perform basic administration tasks within Cisco Unified Communications Manager.
  • Configure users, endpoints, and basic device settings.
  • Understand foundational call processing and media concepts.
  • Validate system operation and resolve common basic issues.
  • Support day-to-day operations of entry-level collaboration environments.
  • Unified Communications Fundamentals: Architecture and collaboration concepts.
  • CUCM Overview: Interface navigation and system basics.
  • User and Device Provisioning: Phones, endpoints, and user association.
  • Call Processing Basics: Dial plans, call routing awareness, and media concepts.
  • Device Pools and Regions: Foundational configuration concepts.
  • Operational Tasks: Monitoring, validation, and basic troubleshooting.

Beyond Training | Our Learning Community in Action

We regularly host alumni meetups, expert sessions, and networking events to help professionals stay updated, connected, and industry-ready even after course completion.

“ Alumni meetups that keep professionals connected, visible, and engaged even after completing their training journey. ”

NovelVista Summit community event

“ Learner gatherings designed to strengthen peer connections, real-world networking, and shared growth opportunities. ”

NovelVista learners gathering

“ Expert-led sessions that help professionals stay updated with practical insights, trends, and industry perspectives. ”

NovelVista speakers and expert sessions

“ A growing community experience built around collaboration, industry readiness, and continuous professional development. ”

NovelVista learning community in action

Looking for the best training fit for your team?

Our advisors are here to assist you.

Schedule a free consultation with our training experts to discuss your organization's needs, customize your training program, and get answers to all your questions.

What Our Corporate Clients Say

Trusted by leading organizations worldwide

James Abot
★★★★★

Much obliged to you for this course. I get know understanding and information in utilizing various types of online apparatuses which are helpful and viable. I'll utilize some of them during my exercises. Also, heaps of much obliged.

Sayali Patil
★★★★★

This was a very immersive and interesting course from NovelVista a lot of self-learning to be done on your own to really understand and put together into practice the technology into your own course and workflow.

Amit Shrivastav
★★★★★

It was truly an amazing learning session. I did have my apprehensions before signing up, but trainer made me feel so comfortable from the time we started the session till the very end of it.Thanks for this amazing experience.

Frequently Asked Questions

What is included in this course?+

Instructor-led modules covering CUCM fundamentals, user and device provisioning, basic call processing concepts, and hands-on administration labs.

Is there an associated certification exam?+

This course supports Cisco collaboration learning paths, though it may not directly align to a single standalone exam.

Who should enroll?+

Collaboration administrators, IT support staff, and professionals responsible for basic unified communications administration.

How is the course delivered?+

Delivered through instructor-led virtual classroom sessions with structured lessons, guided labs, and real-world collaboration scenarios.

Do I need prior collaboration experience?+

No. The course introduces collaboration administration concepts from the ground up, making it suitable for beginners.

Is hands-on practice included?+

Yes — guided labs and scenario-based exercises are included to reinforce real-world CUCM administration tasks.