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Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 Course

  • Duration: 24 Hours
  • Exam Voucher: Yes
  • Language: English
  • Course Delivery : E - Learning Access
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Course Overview

The Administering Advanced Cisco Contact Center Enterprise Course delivers in-depth training for teams responsible for operating and supporting enterprise-grade contact center platforms. Participants gain a structured understanding of Cisco Contact Center Enterprise architecture, administrative workflows, and operational dependencies across call routing, reporting, and system services. The course emphasizes day-to-day administration, system health monitoring, and issue resolution techniques that help ensure high availability and consistent customer interaction handling. Hands-on labs reinforce real-world tasks such as configuration management, report analysis, and structured troubleshooting in complex contact center environments.

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Course Details

  • Build advanced administrative skills for Cisco Contact Center Enterprise environments.
  • Understand system architecture and operational dependencies within CCE deployments.
  • Learn how to manage configurations, routing elements, and administrative components.
  • Gain hands-on experience monitoring system performance and health indicators.
  • Improve troubleshooting capabilities for advanced contact center issues.
  • Establish a strong foundation for advanced Cisco Contact Center and collaboration pathways.
  • Ideal for contact center administrators, collaboration engineers, and support teams.
  • Recommended to have prior experience with Cisco Contact Center Enterprise fundamentals.
  • Familiarity with call routing concepts and contact center operations is beneficial.
  • No additional prerequisite certifications required beyond foundational contact center knowledge.
  • Explain advanced Cisco Contact Center Enterprise architecture and components.
  • Administer configuration elements and manage operational settings effectively.
  • Monitor system health, reports, and performance metrics.
  • Identify and troubleshoot common and advanced CCE operational issues.
  • Support high availability and resiliency through informed administrative practices.
  • Apply best practices for ongoing contact center administration and maintenance.
  • Cisco Contact Center Enterprise Architecture Review: Core components and system roles.
  • Administrative Interfaces and Tools: Configuration and management workflows.
  • Routing and Configuration Administration: Managing scripts and routing elements.
  • Monitoring and Reporting: System performance, health indicators, and analytics.
  • High Availability Awareness: Redundancy concepts and operational continuity.
  • Fault Isolation and Troubleshooting: Diagnosing and resolving system issues.
  • Operational Best Practices: Maintenance, upgrades, and change management considerations.
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James Abot
★★★★★

Much obliged to you for this course. I get know understanding and information in utilizing various types of online apparatuses which are helpful and viable. I'll utilize some of them during my exercises. Also, heaps of much obliged.

Sayali Patil
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This was a very immersive and interesting course from NovelVista a lot of self-learning to be done on your own to really understand and put together into practice the technology into your own course and workflow.

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It was truly an amazing learning session. I did have my apprehensions before signing up, but trainer made me feel so comfortable from the time we started the session till the very end of it.Thanks for this amazing experience.

Frequently Asked Questions

What is included in this course?+

Instructor-led modules covering advanced Cisco Contact Center Enterprise administration, configuration management, monitoring, reporting, and hands-on troubleshooting labs.

Is there an associated certification exam?+

This course supports Cisco Contact Center and collaboration professional learning paths, though it may not directly align to a single standalone exam.

Who should enroll?+

Contact center administrators, collaboration engineers, and IT professionals responsible for operating Cisco Contact Center Enterprise environments.

How is the course delivered?+

Delivered through instructor-led virtual classroom sessions with structured lessons, guided labs, and real-world administrative scenarios.

Do I need prior contact center experience?+

Yes. Prior experience with Cisco Contact Center Enterprise fundamentals is recommended to maximize learning outcomes.

Is hands-on practice included?+

Yes — extensive hands-on labs and scenario-based exercises are included to reinforce real-world contact center administration tasks.