Question 1

How much does ISO 20000 certification cost?

Accepted Answer

At Novelvista, ISO 20000 lead auditor certification costs around ₹33,000 – ₹40,000.

Question 2

What is ISO 20000 certification?

Accepted Answer

For lead auditors, ISO 20000 certification validates skills to audit and assess IT Service Management Systems (ITSMS) against the ISO 20000 standard. It qualifies professionals to lead certification audits and ensure compliance with ITSM requirements.

Question 3

Is ISO 20000 worth IT?

Accepted Answer

Yes, ISO 20000 Lead Auditor certification is highly valuable. It demonstrates deep expertise in IT service management auditing, enhances professional credibility, and opens opportunities to work with certification bodies or as independent ITSM auditors.

Question 4

What are the benefits of ISO 20000?

Accepted Answer

For lead auditors, ISO 20000 provides a recognized framework to evaluate ITSM processes. Certification strengthens auditing authority, boosts career growth, and equips auditors with skills to guide organizations toward continual improvement in IT services.

Question 5

What is ISO 20000 used for?

Accepted Answer

ISO 20000 is used as a benchmark for IT Service Management excellence. Lead auditors use it to assess whether organizations deliver reliable, efficient, and business-aligned IT services in compliance with international best practices.

Question 6

What is ISO/IEC 20000 commonly referred to as?

Accepted Answer

ISO/IEC 20000 is commonly referred to as the international standard for IT Service Management. For lead auditors, it is the basis for auditing ITSM systems to ensure compliance, efficiency, and continual improvement.

Question 7

What are the principles of ISO 20000?

Accepted Answer

The principles include service delivery, governance, continual improvement, customer focus, and integrated ITSM processes. Lead auditors apply these principles during audits to evaluate whether IT services meet both standard requirements and business objectives.

Question 8

Who needs ISO 20000 certification?

Accepted Answer

IT professionals aiming to become lead auditors need ISO 20000 certification. It qualifies them to plan, conduct, report, and manage audits for IT service management systems in line with international auditing practices.

Question 9

How do I get ISO 20000 certified?

Accepted Answer

To become ISO 20000 certified as a lead auditor, enroll in an accredited ISO 20000 Lead Auditor training course at NovelVitsa, complete the required learning, and pass the certification exam.

Question 10

What is the process for ISO 20000 certification?

Accepted Answer

For lead auditors, the process involves planning, conducting, and reporting ITSM audits. It includes reviewing documentation, evaluating processes against ISO 20000 requirements, identifying nonconformities, and guiding organizations toward achieving or maintaining certification.

Question 11

What are the requirements for ISO 20000 certification?

Accepted Answer

Lead auditors must understand ITSM requirements, audit methodologies, and ISO 20000 clauses. Certification requires completing accredited Lead Auditor training, passing the exam, and demonstrating competence in conducting and managing ITSM audits.

Question 12

How long does it take to achieve ISO 20000 certification?

Accepted Answer

For professionals, achieving ISO 20000 Lead Auditor certification depends on the training program’s duration, 5 days of training and a few days of intensive study followed by the certification exam from NovelVista.

Question 13

What is the validity period of ISO 20000 certification?

Accepted Answer

The ISO 20000 lead auditor certification has a lifetime validity, requiring no renewal.

Question 14

Is ISO 20000 certification mandatory for IT service providers?

Accepted Answer

ISO 20000 certification is not legally mandatory, but for lead auditors, it creates demand for their services as many organizations voluntarily adopt it to prove ITSM maturity and gain a competitive advantage.

Question 15

What documents are needed for ISO 20000 certification?

Accepted Answer

Lead auditors must be skilled in reviewing ITSM documentation, such as service management policies, process descriptions, audit reports, continual improvement plans, and compliance records, which form the evidence base during audits.

Question 16

What is the ISO 20000 course about?

Accepted Answer

The ISO 20000 course trains professionals to audit IT Service Management Systems, covering standard requirements, audit principles, and techniques needed to conduct and manage ITSM certification audits effectively.

Question 17

What are the prerequisites for the ISO 20000 course?

Accepted Answer

There are no prerequisites for this course. However, having the knowledge of IT service management and auditing basics is beneficial. Prior experience with ISO standards or ITIL is helpful but not mandatory.

Question 18

How long does the ISO 20000 course take to complete?

Accepted Answer

This ISO 20000 Lead Auditor course takes 4–5 days of intensive training, followed by the certification exam.

Question 19

What skills will I gain from the ISO 20000 course?

Accepted Answer

You’ll gain skills in audit planning, evidence collection, compliance assessment, reporting, and managing audit teams, preparing you to lead ITSM certification audits aligned with ISO 20000 requirements.

Question 20

Is the ISO 20000 course suitable for beginners in IT service management?

Accepted Answer

No, it is designed for professionals with ITSM or auditing experience. Beginners should start with foundation-level ISO 20000 or ITIL training before pursuing Lead Auditor certification.

Question 21

Does the ISO 20000 course prepare me for certification exams?

Accepted Answer

Yes, completing the course prepares you for the ISO 20000 Lead Auditor exam, providing the knowledge and skills to pass the exam and gain globally recognized auditor certification.

Question 22

Are ISO 20000 courses available online?

Accepted Answer

Yes, we offer ISO 20000 Lead Auditor courses online, providing flexibility through virtual classrooms, self-paced modules, and exam options.

Question 23

How much does the ISO 20000 course cost?

Accepted Answer

At Novelvista, ISO 20000 lead auditor certification costs around ₹33,000 – ₹40,000.

Question 24

What career opportunities are available after completing the ISO 20000 course?

Accepted Answer

Certification opens opportunities as a lead auditor, consultant, or trainer in IT service management, enabling you to work with certification bodies or advise organizations on ISO 20000 compliance.

Question 25

Is the ISO 20000 course recognized globally?

Accepted Answer

Yes, ISO 20000 Lead Auditor courses accredited by recognized bodies are globally accepted, allowing certified professionals to conduct audits and work internationally in ITSM auditing.

Question 26

What materials and resources are provided in the ISO 20000 course?

Accepted Answer

We provide study guides, case studies, audit scenarios, practice exams, and reference materials aligned with ISO 20000 requirements to support exam preparation.

Question 27

What is the role of the ISO 20000 course in ITSM training programs?

Accepted Answer

It serves as an advanced-level program, equipping auditors with specialized ITSM auditing expertise and preparing them to lead audits as part of broader IT service management training pathways.

Question 28

What does ISO 20000 training cover?

Accepted Answer

ISO 20000 Lead Auditor training covers ITSM processes, ISO 20000 requirements, audit principles, planning and conducting audits, reporting nonconformities, and managing ITSM certification audits effectively.

Question 29

How does ISO 20000 training improve IT service management skills?

Accepted Answer

It equips lead auditors with skills to assess ITSM processes, ensure compliance, identify gaps, and recommend improvements, enhancing the ability to evaluate IT services against international standards.

Question 30

Who should attend ISO 20000 training programs?

Accepted Answer

IT professionals with auditing or ITSM experience, aspiring ISO 20000 Lead Auditors, and consultants aiming to conduct or manage ITSM certification audits should attend.

Question 31

What are the prerequisites for ISO 20000 training?

Accepted Answer

Participants should have basic ITSM knowledge or experience, familiarity with ITIL is beneficial, and an understanding of general auditing principles is recommended for Lead Auditor courses.

Question 32

What is the duration of ISO 20000 training?

Accepted Answer

At NovelVista ISO 20000 Lead Auditor courses last 4–5 days.

Question 33

Is ISO 20000 training available online or only in person?

Accepted Answer

ISO 20000 training is available online through interactive virtual classrooms, offering professionals flexible, instructor-led learning from anywhere with real-time guidance and support.

Question 34

Does ISO 20000 training include real-world case studies and practical exercises?

Accepted Answer

Yes, accredited Lead Auditor courses include case studies, audit simulations, and practical exercises to develop hands-on auditing skills in real ITSM scenarios.

Question 35

What certifications can I earn after completing ISO 20000 training?

Accepted Answer

Completing the Lead Auditor course and passing the exam earns the ISO 20000 Lead Auditor Certification, globally recognized for ITSM auditing expertise.

Question 36

How does ISO 20000 training prepare you for the certification exam?

Accepted Answer

It provides in-depth knowledge of ISO 20000 requirements, auditing techniques, and exam-focused practice scenarios, ensuring readiness to successfully pass the Lead Auditor certification exam.

Question 37

What career benefits does ISO 20000 training provide?

Accepted Answer

Lead auditors gain credibility, global recognition, access to audit and consultancy roles, and the ability to lead ITSM certification audits professionally.

ISO 20000 Certification Course and Training for Lead Auditor

ISO 20000 Certification Course Overview

What You Will Get?

Learning Outcomes ISO 20000 Certification Training

Training Calendar