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Key Features

  • Industry Expert Trainers
  • Accredited Trainer
  • Online learning session with live instructor-led training
  • Exam fee included

Accredited By

Accreditation Axelos

ITIL Intermediate Training and Certification Course Overview

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the all phases of the service lifecycle. You will cover management and control of the activities and techniques within the service design stage, not the detail of each of the supporting processes. Through lecture, exercises, and scenario-based questions, you will learn the core disciplines of the ITIL best practices.

Note: Appearing for the certification exams is mandatory and exam will happen on training day.

Learning Outcome

After the completion of the course, the participants would be able to:

  • How ITIL is related to business & service management.
  • ITIL roles and responsibilities.
  • ITIL Operational Best practices.
  • Which processes support ITIL.
  • Real-Time Case Studies.
  • Program Deliverables

Program Deliverables

Deliverables of this program include:

  • Study material
  • Mock Exams.
  • 16+ hours of live training.
  • Exam registration assistance
  • Case studies soft copy
  • Official courseware from Axelos

Training Calendar

Other Training Options

If open batch schedule doesn't suit you, other training options offered by NovelVista are as follows:

Buy Get

Buy 1 Get 4 Free offer

NovelVista Buy 1 Get 4 Combo Offer:

Register for ITIL Intermediate Course and get a 100% discount for the 4 other courses. Pick any 4 of 8 Course, Choice is yours Don't miss this offer get enrolled, get Certified - #HappyLearning

Knowledge

Test Your Knowledge

It will take only 2 minutes Test your skill and get up to an Extra 15% Discount on this course, Lucky participants will get Free Training.

#HappyLearning

Course Curriculum

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  • The main process focus areas of this course include below topics. These topics will be covered in detail:

    • The Service Lifecycle - Understand the fundamental ITIL lifecycle stages, processes, functions, roles & responsibilities.
    • Service Strategy (SS) - How to align IT strategy with business goals and expectations.
    • Service Design (SD) - Transform business requirements into strategic solutions.
    • Service Transition (ST) - Manage change, risk, and quality assurance.
    • Service Operation (SO) - Establish day-to-day business operations and customer expectations.
    • Continual Service Improvement (CSI) - Strategize for overall process and service improvement.
    • ITIL MALC - which is the final required module that a candidate must take prior to achieving ITIL Expert Level
    • Challenges, key performance indicators (KPIs), critical success factors (CSFs), and risks related with service design
    • Course also prepares participants to take and pass the ITIL Service Design certification examination successfully.

Course Details

  • ITIL is world's most widely used Service Management Framework. There are numerous benefits of ITIL learning and certification to individual as well as organization. Some of them are as below:

    • Improved customer satisfaction through a more professional approach to service delivery
    • Improved IT services through the use of proven best practice processes
    • Improved ROI of IT
    • Improved delivery of third-party services through the specification of ITIL
    • Improved morale of service delivery and recipient staff
    • Increased competence, capability and productivity of IT staff
    • Increased staff retention
    • Reduced cost of training via knowledge management
    • Improved systems/ applications availability
    • Reduced cost/ incident
    • Managing the IT Costs via Financial and Demand Management
    • Better asset utilization and Greater visibility of IT assets

    This ITIL Intermediate Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.

    Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.

    This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy up to participate.

    The key features of our training program would be:

    • Training sessions in a storytelling format
    • Exhibition of concepts with the help of professional examples
    • Self-analysis and group discussions
    • Case studies as the application of the concepts which were taught
    • Vibrant presentations along with individual and team activities
    • Post-training reading suggestions

    ITIL Service Design training will be delivered by Accredited Trainer using Accredited Training Material.

    Trainer for this batch is highly experienced professional with 12+ years of industry experience. He is working in one of the top MNC as an ITIL consultant and delivering training as a freelance consultanct with NovelVista.

    He is delivering training for more than 6 years and trained more than 5000 professionals. His core expertise includes:

    • ITIL Consulting & Implementation
    • GAP Analysis, ISO Audits
    • Process/Service Improvement Using Lean Six Sigma
    • Process Definition, Implementation & Compliance
    • Process Hygiene (ISO 20000)
    • Quality Assurance & Program Governance

    Professional Achievements:

    • Certified ITIL v2 Master
    • ITIL v3 Expert
    • Axelos Accredited Trainer
    • PRINCE2 Practitioner
    • PMP Certified
    • Lean Six Sigma Black Belt

    You can register yourself by paying only Rs 2000 as a confirmation payment. Please make the confirmation payment by clicking Register link from menu.

    Balance amount can be paid after passing the examination. We accept payment by Cash, Cheque, Netbanking, Cards.

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ITIL Intermediate Training and Certification Exam Format

  • Exam Format - 8 questions based on scenarios
  • Answer Options - 5 Marker, 3 Marker, 1 Marker, 0 Marker (Distracter)
  • Open Book - No
  • Exam Duration - 2 Hours
  • No. of Questions - 8
  • Passing Criteria - 26 out of 40 (65%)
  • Result - Immediately after the exam
  • Certificate - After 2 business days

Learning Path

Learning Path

Our Accreditations

Upskilling Professionals of Leading
Organizations Worldwide

accenture
atos
capgemini
cognizant
hcl
hp
ibm
infosys
mphasis
sungard
syntel
tcs
techm
veritas
wipro

Participants From

NovelVista has trained and certified professionals from all major organizations. Some of them are..

What Our Participant Say

Frequently Asked Questions

Of Course! How else will you go through the topics you heard about then? We provide hard and soft copies of the entire study material to you right after the training session!

ITIL Practitioner certification is valid for a lifetime. You don't have to renew it again and again.

We provide practice tests for the ITIL Practitioner course as well as Q&A sessions and interactive group discussions.

The amount we take is for the training and certification both. You won't have to pay twice for one course at NovelVista.

If you are stuck or in another city or not being able to make it to our classroom for any reason, you can attend our virtual training sessions from home and appear for ITIL Practitioner Certification Exam afterward.

We keep arranging lucrative discounts for our previous participants. Drop a query regarding this and one of our executives will inform you regarding this right away!

You can Enroll by sending us enquiry from above Enroll Now Button.

Why Choose NovelVista?

As an Accredited Training Partner, We have gained recognition over the years in professional training certification in the IT industry such as ISO, PRINCE2, DevOps, PMP, Six Sigma, ITIL, and many other leading courses.

About Us

When it comes to ITIL Practitioner training, we focus mostly on explaining the entire ITIL Framework to you through experiential learning. Since the ITIL framework is mainly designed to help businesses in managing risks, strengthening customer relations, establishing cost-effective practices and building stable IT environments for growth, scale and change, working with ITIL framework needs practical knowledge more than theory based ones. Hence, our expert trainers have created an amazing ITIL training delivery method that provides you with a blended learning enriched with theory and practical knowledge.