SIAM Foundation Training and Certification in India | Globally Accepted SIAM Exam | NovelVista

Course Overview

Service Integration and Management is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organization. The EXIN BCS SIAM Foundation tests a candidate’s knowledge and understanding of the terminology and the core principles.

This certification covers themes such as: potential benefits as well as the challenges and risks of implementing Service Integration and Management. The SIAM® certification also includes examples of implementation structures, governance, tooling and data considerations and the common processes used in a SIAM ecosystem.

Below topics will be covered in detail:

  • Introduction to Service Integration and Management
  • Service Integration and Management implementation roadmap
  • Service Integration and Management and its relation to other management practices
  • Service Integration and Management roles and responsibilities
  • Service Integration and Management practices
  • Processes to support Service Integration and Management
  • Service Integration and Management challenges and risks

Service integration and management (SIAM) is a management methodology that is growing in popularity in today's complex ITIL sourcing environment. Effective SIAM can help organizations integrate the management of multiple service providers, leading to:

  • Improved customer satisfaction through a more professional approach to service delivery
  • Improved IT services through the use of proven best practice processes
  • Access to better resources and skills
  • Manage multiple supplier effectively
  • Achieving end to end SLA's
  • Improved service to the customer organization
  • Lower costs thorugh optimisation and best of breed services
  • Flexiblity and scalability
  • Improved quality at lower cost
  • Working effectively in a SIAM organization
  • Articulating the benefits of SIAM
  • Understand process theory and have an awareness of common processes in a SIAM environment
  • Understanding of SIAM tooling and data considerations
  • Strong governance considerations for SIAM

Online Certification Exam will be conducted after the training program. See Exam Details below:

  • Exam Format - Objective Type, Multiple Choice
  • Open Book - No
  • Exam Duration - 1 Hour
  • No. of Questions - 40
  • Passing Criteria - 26 out of 40 (65%)
  • Result - Immediately after the exam
  • Certificate - After 2 business days

You should be able to clear the exam easily with good score because:

  • You will get excellent training from the SIAM expert trainers
  • Lot of sample questions will be discussed on each topic throughout the training session
  • Exam preparation session will be there before the actual exam
  • You can expect many questions from the ones which will be discussed during training

SIAM  training will be delivered by an Accredited Trainer using Accredited Training Material.

Trainer for this batch is a highly experienced professional with 12+ years of industry experience. He is working in one of the top MNC as a SIAM consultant and delivering training as a freelance consultant with NovelVista.

He is delivering training for more than 6 years and trained more than 5000 professionals. His core expertise includes:

  • ITIL/SIAM Consulting & Implementation
  • GAP Analysis, ISO Audits
  • Process/Service Improvement Using Lean Six Sigma
  • Process Definition, Implementation & Compliance
  • Process Hygiene (ISO 20000)
  • Quality Assurance & Program Governance

Professional Achievements:

  • Certified ITIL v2 Master
  • ITIL v3 Expert
  • SIAM Foundation Certified
  • Axelos Accredited Trainer
  • PRINCE2 Practitioner
  • PMP Certified
  • Lean Six Sigma Black Belt


FAQ's

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* Your personal details are for internal use only and will remain confidential.

 
 
 
 
 
 
 
 
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