Refund Policy ITIL 4 Foundation is here - Register for Training & Certification Get Awesome Discount Enroll Now

Thank you for enrolling yourself for our courses. We want to make sure that you have a nice overall.

As with any online purchase experience, the below are the terms and conditions that govern the Refund Policy. When you buy a training course on the NovelVista website you agree to our Privacy Policy, Terms of Use and the points below.

NovelVista Learning Solutions is committed to deliver the training course as per the planned schedule. However, we reserve the right to postpone/cancel an event, or change the location of an event because of insufficient nominations, instructor illness or force-majeure events (like floods, earthquakes, political instability, etc.)

  • In case NovelVista Learning Solutions cancels an event, 100% refund will be paid to the delegate.
  • If a cancellation is done by a delegate 7 days or more, prior to the event, 10% of total paid fee will be deducted and the remaining amount will be refunded back to the delegate.
  • If a cancellation is done by a delegate 7 days or less, prior to the event, no refunds will be made.
  • All refunds will be processed within 15 days of receipt of the refund request.
  • Amount will be credited back to same account or credit/debit card which was used during purchase.