Service improvement must spotlight on expanding the productivity, boosting the viability and streamlining the cost of services and the hidden IT service administration forms. The best way to do this is to guarantee that improvement openings are recognized all through the whole service lifecycle.
The primary purpose of Continual Service Improvement (CSI) is to continually align again and again IT services to the meet changing business needs by identifying and implementing improvements to IT services that support business processes.
CSI seeks ways and methods to improve process effectiveness, efficiency and cost effectiveness.
In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the continual service improvement (CSI) phase of the service lifecycle. You will learn about managing and controlling the activities and techniques within the CSI stage, not the details of each of the supporting processes. This course includes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam.
The main process focus areas of this course include:
Other objectives include:
As with any of the Intermediate modules, it is recommended that candidates have exposure to basic concepts in IT and at least two years professional experience working in IT Service Management.
The Continual Service Improvement qualification would suit candidates in the following IT professions or areas:
Standard cost for ITIL® Continual Service Improvement Training & Certification course is Rs 29,500 per participant.
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A lot depends on your professional background, experience, the speed at which you understand ITIL® and the interest you have in IT processes.
If you are entry-level or have a couple of years of IT experience, you can expect to be hired as a process coordinator. A process coordinator ensures that the administrative activities in a process are carried out as designed. Incident coordinator, change coordinator and configuration analyst are some of the coordinator roles available in ITIL-based IT service management.
At a mid-management level, with a minimum of five years of experience, you may be asked to manage processes end to end. You will have coordinators reporting to you, and you would be accountable for ensuring that activities in service management are compliant to the processes. Problem manager, release manager and service desk manager are some of the managerial roles.