The Operational Support and Analysis module is one of the ITIL Service Capability modules, and will be of interest to candidates wishing to gain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.
ITIL OSA certification will provide a complete management level overview of all operational support analysis and all of it’s related activities. After achieving ITIL OSA Certification you will be able to:
The main process focus areas of this course include:
As with any of the Intermediate modules, there is no mandatory requirement but two to four years professional experience working in IT Service Management is highly desirable.
The Operational Support and Analysis qualification would suit candidates in the following IT professions or areas:
You can register yourself by paying only Rs 5,000 as confirmation payment. Please make the payment from this link: Register Now
A lot depends on your professional background, experience, the speed at which you understand ITIL and the interest you have in IT processes.
If you are entry-level or have a couple of years of IT experience, you can expect to be hired as a process coordinator. A process coordinator ensures that the administrative activities in a process are carried out as designed. Incident coordinator, change coordinator and configuration analyst are some of the coordinator roles available in ITIL-based IT service management.
At a mid-management level, with a minimum of five years of experience, you may be asked to manage processes end to end. You will have coordinators reporting to you, and you would be accountable for ensuring that activities in service management are compliant to the processes. Problem manager, release manager and service desk manager are some of the managerial roles.