Your ITSM team is drowning in tickets. AI agents can fix that in 120 minutes.
See AI auto-classify tickets, generate root cause analysis in 15 minutes, and build a virtual agent that deflects 70% of L0/L1 requests — live.
Select Batch
Join the live demo session and understand how AI can be used in real IT Service Management workflows.
Select Batch
Batch details are loading...
Session Time
07:30 PM to 09:00 PM IST
Live Online Session
Offer expires in:
What You Will Learn in 120 Minutes
Not theory. Not slides. Real AI demos on real ITSM problems — live.
01 — LIVE DEMO
AI Classifies Tickets Instantly
Watch AI read 20 incoming tickets, auto-assign category, priority, and team — replacing manual dropdown triage in seconds.
02 — RCA pipeline
Root Cause in 15 Minutes
See a multi-agent RCA pipeline: ticket ingestion, log correlation, pattern analysis, and a full RCA report — automated.
03 — FRAMEWORKS
AI Maturity Model for ITSM
Assess where your org sits: Rule-Based → Assisted AI → Augmented AI → Autonomous AI. Find your 3 quick wins.
04 — DEMO
Self-Updating Knowledge Base
AI generates KB articles from resolved incidents. Auto-flags stale docs. RAG-powered answers grounded in your KB.
05 — CAREER
Before-AI vs With-AI ITSM
How every ITSM process changes: incident, problem, change, knowledge. The roles that emerge vs the ones that vanish.
06 — BONUS
Agentic Service Desk Preview
See how AI virtual agents handle L0/L1 autonomously: password resets, access provisioning, status checks — 70% deflection.
Regular price $8,999 — This offer will not last
Who is this Program for?
IT Service Managers
Incident Managers
Change Managers
Problem Managers
Service Desk Managers
IT Support Professionals
Service Delivery Managers
IT Operations Managers
Release Managers
ITIL Certified Professionals
Professionals looking to automate ITSM workflows with AI
Teams wanting faster ticket resolution, smarter incident handling, and improved service delivery
How AI is Transforming IT Service Management
✗ ITSM Without AI
Ticket Classification
Manual dropdown, static rules, 5-10 min/ticket
Root Cause Analysis
Multi-day workshops, manual log correlation
Knowledge Base
60% articles stale within 6 months
Service Desk
Scripted FAQ bots, human escalation for everything
SLA Management
Reactive breach alerts — damage already done
✓ ITSM With AI
Ticket Classification
AI auto-classifies in seconds, 95%+ accuracy
Root Cause Analysis
Multi-agent RCA pipeline, report in 15 min
Knowledge Base
Self-updating, AI-generated from resolved incidents
Service Desk
AI agents resolve 70% autonomously, 24/7
SLA Management
AI predicts breaches before they happen
Which side do you want to be on?
9,000+
Professionals Trained
4.9/5
Google Rating
70%
Ticket Deflection with AI
98%
Discount — Today Only
Real Feedback
What ITSM Professionals Are Saying
Practical feedback from professionals who joined the workshop and discovered how AI can streamline IT service management, incident handling, change management, and daily ITSM workflows.
Erick Hobgood
IT Service Delivery Manager
London
“The workshop delivered valuable knowledge on AI-driven ITSM transformation. The discussion around Generative AI tools and intelligent automation was highly relevant and well-presented.”
Ryan Spence
Senior IT Operations Lead
New York
“I’ve attended many AI webinars before, but this workshop was far more practical and industry-focused. The connection between AI and ITSM workflows was explained exceptionally well.”
Darshan Patil
Incident Manager
Mumbai
“A well-structured workshop with practical insights into AI-driven ITSM transformation. The examples and demonstrations gave me ideas that I can directly implement within my team.”
Tanvi Rathore
Digital Service Manager
Gurgaon
“The workshop simplified complex AI concepts and clearly explained their impact on modern ITSM practices. I especially appreciated the real-life use cases and practical learning approach. A highly valuable session for professionals exploring AI adoption in IT operations.”
Sayali Kale
ITSM Process Consultant
Pune
“An outstanding workshop that perfectly explained how Generative AI is transforming modern ITSM practices. The real-world examples, interactive discussions, and practical insights made the session extremely engaging and valuable.”
Stop scrolling. Start registering.
120 minutes. $199. The AI skills that will define your next 10 years in IT Service Management. You will not find this anywhere else at this price.
Instant confirmation • Workshop link on WhatsApp & email • Certificate of participation included
$199 (was $8,999) — Seats running out
