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Please see the frequent questions below. If you don't find your answer, please feel free to call us.

Yes. NovelVista Learning Solutions is an Accredited Training Organization (ATO). Please check this on ITIL official website here: ATO Listing
Yes. We can either reschedule your training & exam or we can refund the confirmation amount.
Yes. The exam is online exam and you will get the result immediately.
No. You will get the soft copy of certificate after 2 business days from the date of exam. The hard copy will come to your address after 6-8 weeks.
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