Operational Support and Analysis

The Operational Support and Analysis module is one of the ITIL Service Capability modules, and will be of interest to candidates wishing to gain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.

When is Next Batch

Key Benefits

The Foundation Level is the entry level qualification which has numerous benefits for organization as well as professionals. Some of the major benefits are:

  • Increase Visibility
  • Learn Global Best Practices
  • Add value to your cv
  • Stay updated with the market

What I Will Learn

In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with the release, control, and validation (RCV) of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course includes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam.

The main process focus areas of this course include:

  • Event management process
  • Incident management process
  • Request fulfillment process
  • Problem management process
  • Access management process

The organizational functions focused on in this course include:

  • Service desk
  • Technical management
  • IT operations management
  • Application management

Is It Right For Me

As with any of the Intermediate modules, there is no mandatory requirement but two to four years professional experience working in IT Service Management is highly desirable.

The Operational Support and Analysis qualification would suit candidates in the following IT professions or areas:

  • Configuration Manager
  • Availability Manager
  • System Software
  • Applications Support
  • IT Operations Manager
  • Network Control and Operation
  • Database Administrator
  • Problem Manager
  • Network Support

How Much It Cost

Standard cost for ITIL SOA Training & Certification course is Rs 24,000 per participant.

We keep on giving exciting discounts to our participants. Check the current discounted price by calling us. You can also drop an enquiry and one of our executive will get back to you asap.

How Do I Register

You can register yourself by paying only Rs 1,000 as confirmation payment. Balance amount can be paid on the day of training and certification. Please make the payment from this link: Register Now

Pre Requisites

You must be ITIL Foundation Certified to appear for ITIL Intermediate Continual Service Improvement Certification.

Job Prospects

A lot depends on your professional background, experience, the speed at which you understand ITIL and the interest you have in IT processes.

If you are entry-level or have a couple of years of IT experience, you can expect to be hired as a process coordinator. A process coordinator ensures that the administrative activities in a process are carried out as designed. Incident coordinator, change coordinator and configuration analyst are some of the coordinator roles available in ITIL-based IT service management.

At a mid-management level, with a minimum of five years of experience, you may be asked to manage processes end to end. You will have coordinators reporting to you, and you would be accountable for ensuring that activities in service management are compliant to the processes. Problem manager, release manager and service desk manager are some of the managerial roles.

ITIL Foundation Certifications Per Year

Globally

20000+

Asia Pacific

9500+

India

5000+

* approximate figures