The ITIL Managing Across the Lifecycle (MALC) qualification is a capstone qualification which is the final required module that a candidate must take prior to achieving ITIL Expert Level
The ITIL Expert level of qualification is aimed at those individuals who are interested in demonstrating a superior level of knowledge of the ITIL Scheme in its entirety.
Achieving this level of ITIL qualification will benefit a candidate in both their personal and professional development, by aiding career advancement and progression within the IT Service Management field.
Candidates who achieve ITIL Expert level will also satisfy the prerequisite entry criteria for the ITIL Master Level; the highest level qualification within the ITIL scheme.
This is the ITIL course that leads to the ITIL Expert in IT Service Management certification. In this course, you'll be immersed in the contents of the ITIL publications. You'll focus on business, management, and supervisory objectives, purposes, processes, functions, and activities, and you will examine the interfaces and interactions between the processes covered in the Service Lifecycle. This course is designed using a case study-based approach to learning the core disciplines of the ITIL best practices, and it positions you to successfully complete the associated exam.
Upon successful completion of the education and examination components related to this qualification, candidates can expect to gain competencies in the following:
The Service Strategy qualification would suit candidates in the following IT professions or areas:
Standard cost for ITIL Foundation Training & Certification course is Rs 24,000 per participant.
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A lot depends on your professional background, experience, the speed at which you understand ITIL and the interest you have in IT processes.
If you are entry-level or have a couple of years of IT experience, you can expect to be hired as a process coordinator. A process coordinator ensures that the administrative activities in a process are carried out as designed. Incident coordinator, change coordinator and configuration analyst are some of the coordinator roles available in ITIL-based IT service management.
At a mid-management level, with a minimum of five years of experience, you may be asked to manage processes end to end. You will have coordinators reporting to you, and you would be accountable for ensuring that activities in service management are compliant to the processes. Problem manager, release manager and service desk manager are some of the managerial roles.